3155 - Reference File Maintainer 2

• Responsible for the daily maintenance of healthcare Organizations and Prescribers in all database of the US Region.

• Validates, research & analyses to client data inquiries with the use of the process tool.

Job Responsibilities:

• Complete maintenance of reference data (healthcare Organizations and Prescribers) as essential for US Production.

• Perform research such as Internet Search, Phone Verification, Database Matches and etc. to gather information from third parties that will validate the completeness or accuracy of the data.

• Perform outbound phone verification of details on Organization and Prescriber records to validate accuracy of reference data maintained as well as capture client-required details such as primary office address and primary profession/specialty.

• Performs ad hoc data analysis and participates on various process improvement as needed.

• Validate that the information gathered from third-party sources represents accurate new data that should result in an update, creation, or deletion in the database existing data.

Job Requirement:

• High School Diploma or equivalent Req

• Experience in handling voice and healthcare account is an advantage but not a requirement.

• Basic knowledge in Windows applications (Excel, Word).

• Strong verbal and / or written communication skills in either the language of the country supplied or English.

• Critical thinking and problem-solving skills.

• Demonstrate strong understanding of complex concepts and processes.

• Has initiative and is self-motivated to see through until resolution concerns raised by Clients.

• Candidate must be willing to work in night.