4PL Area Manager

The Opportunity:

The 4PL Area Manager is a traditional Area Manager role with one structural difference: your operations are run by external 3PL/4PL partners, not a Flexport-owned facility. You are Flexport's representative at those sites holding partners to our SLA standards, system requirements, and SOPs. Beyond core Area Manager responsibilities, this role owns forecasting coordination with partners, 3PL/4PL invoice approval, and building out how the 4PL operating model works at Flexport. The role is intentionally dynamic you'll help define it as the program scales.

You will:

• Operational Execution:
• Be Flexport's primary POC for assigned 3PL/4PL partners; travel to sites to inspect operations and hold partners accountable to SLAs across receiving, shipping, inventory accuracy, and packing quality
• Coach and support teams of 30100 at partner facilities; enforce Flexport policies, SOPs, and compliance requirements and drive corrective action when needed
• Own performance reporting and serve as escalation point for operational issues and cross-functional troubleshooting
• Forecasting & Capacity Planning: Receive SNOP forecasts and own the process of sharing them with partners; confirm labor plans and capacity align to projected demand and surface risks before they impact merchant SLAs
• Process & Systems Compliance: Ensure partners follow Flexport SOPs, use our WMS correctly, and maintain safety and loss prevention standards; capture learnings to evolve the 4PL operating model
• Billing & Invoice Management: Review and approve 3PL/4PL invoices for accuracy and resolve discrepancies with partner teams
• Build the Function: Document and define how Flexport works with 4PL partners processes, escalation paths, coverage models, and performance standards and drive long-term network improvements

You Should Have:

• 2+ years managing a team of 5 or more in a fulfillment, warehouse, or 3PL environment
• Valid passport and willingness to travel to partner sites, including internationally
• Proven ability to hold external partners accountable without direct authority
• Strong communication skills you are Flexport's voice to these partners
• Experience building structure and process in ambiguous, fast-paced environments
• Strong problem-solving, data analysis, and prioritization skills; proficiency in Google Sheets / Excel

Nice-to-Haves:

• Experience with Warehouse Management Systems (WMS)
• 3PL/4PL vendor management or multi-site operations oversight
• Experience building SOPs or operational processes from scratch
• International logistics or supply chain experience

This Role Requires:

• Travel: You will visit partner sites regularly, including international locations. A valid passport is required.
• Availability: 4PL partners run 7 days a week. You'll need to be reachable outside standard business hours and manage your own time to match.