A/V Lead Technician

About the Role

The A/V Technician is responsible for delivering reliable, high-quality audio-visual support across our Events and other High-Profile meetings, conference rooms and overall A/V technology footprint, and client and business facing Zoom systems and accounts. This role serves as a key operational resource for daily A/V service delivery, including Event Support, incident response, A/V system maintenance, Zoom environment support, and conference room readiness.

What You'll Do

Event and Meeting support

• Experience supporting live in-person and broadcast events, operating professional presentation hardware (Video switchers, audio mixers, PTZ camera control)
• Experience supporting, and troubleshooting of enterprise event AV including QSC, Yamaha, Vizrt, Ross, Barco, Blackmagic, Cisco and Logitech.
• Experience supporting C-Suite level executives, working comfortably to provide audio/mic support
• Provide daily operational support for conference rooms, studios, Zoom Rooms, and collaboration technologies, including customer facing support for in-meeting A/V technologies
• Troubleshoot and resolve incidents across devices, DSPs, CPU’s, cameras, microphones, and displays.
• Perform fleet-wide room certification and readiness checks.
• Maintaining Conference Room systems, ensuring Firmware and software currency is updated
• Frequent Conference room testing and functionality checks

Incident Response, Ticketing & Service Management

• Manage, triage, and resolve A/V incidents and requests through the corporate ITSM (ServiceNow or Jira).

• Maintain strong ticket hygiene: timely updates, root-cause notes, detailed resolution steps, and proper closure.

• Monitor SLA performance, escalate when necessary, and help ensure consistent service delivery.

Conferencing & Room Support

Who You Are