Absence Consultant

The Absence Consultant will serve as a subject matter expert for both internal partners and external national account clients, providing guidance across a wide range of complex leave and disability programs, including FMLA, Sick Pay, Salary Continuance, Statutory Disability, Short-term Disability, Long-term Disability, Vacation and Paid Time-off (PTO), and other employer-sponsored leave programs. This role collaborates closely with internal teams and participates in complex program assessments, translating findings into actionable recommendations and high-quality client deliverables. The incumbent participates in client audits and documents findings.

Essential Duties and Functions: include the following. Other duties may be assigned.

• Provide valued-added consulting expertise on large, sophisticated Absence and Disability Management projects including:
  • Plan design/strategy
  • Modeling, funding, and employee contribution strategies
  • Vendor analysis, selection, and implementation considerations
  • Ongoing plan management, including evaluation of program performance and trends
  • Assist with vendor capability reviews and annual RFI’s
  • Benchmarking analysis
  • Plan compliance and audit support
• Deliver superior, consistent management and deliverables for assigned clients
  • Serve as consultant to Strategic Non-Medical Solutions client service team on delivery of defined work product, offering absence management subject matter expertise
  • Draft and manage project plans involving absence assessments and client teams
  • Accountable for the development and delivery of final client deliverables, executed in alignment with account management direction and ensuring adherence to established objectives, budgets, timelines, and quality standards
  • Manage client team expectations and raise appropriate issues to leadership for resolution
  • Interface with colleagues as needed to ascertain the client’s broader business objectives, ensuring work product is strategically aligned
  • Develop a trusted advisor relationship with internal and external stakeholders through effective communication and efficient, quality execution of projects
• Directly contribute to clients’ success through applying subject matter expertise
• Remain current on industry trends, leave legislation and vendor updates and share information with the larger Strategic Non-Medical Solutions organization and clients
• Build relationships internally and collaborate effectively on cross-functional teams
• Contribute to special projects as defined by leadership
• Build and maintain library of Absence & Productivity projects, RFPs, templates, market data and other deliverables

Skills needed:

• BA/ BS degree in a related field, or equivalent work experience
• 5-10 years of experience and success in the design/management of group disability and absence management plans gained in consulting, brokerage, carrier, and/or employer environments
• Proven experience successfully managing multiple projects simultaneously and producing quality deliverables on time and within budget
• Demonstrated success in managing client issues and relationships, including some experience in growing relationships with current clients
• Relevant experience related to compliance and quality assurance protocols around leave, disability administration/management
• Strong interpersonal and team skills
• Polished and well developed oral and written communication skills
• Self-starter attitude and ability to work with ambiguity
• Flexibility and proven ability to diagnose and resolve issues
• Strong analytical and creative skills
• The ability to see the "big picture," leveraging the resources of related practices to address the clients' business challenges
• Strong knowledge of Microsoft Office Suite (Outlook, Excel, Teams, Word, PPT, Publisher) and Salesforce
• Ability to travel between 20-40% dependent on client activities and needs of the business.
• Group Insurance industry knowledge, Strong background in disability insurance and absence management, Strong interpersonal and communication skills, organizational skills,
• Must be able to work independently; proven track record of success, must enjoy a fast paced, entrepreneurial culture

We seek out and embrace diversity in our talent. Our business thrives on diversity of talent, experience, character, and inclusion.

Brown & Brown does not discriminate against teammates or applicants for employment on the basis of race, color, religion, absence of religious affiliation, national origin, ethnicity, age, disability, perception of disability, sex, sexual orientation, gender identity/expression, gender orientation, marital status, service in our armed forces, veteran status in our armed forces, political activity or political party affiliation. We are committed to ensuring equal employment opportunities for all our teammates and applicants for employment. Our equal employment opportunity philosophy, in accordance with federal, state, and local law, applies to all aspects of employment with us including recruiting, hiring, training, transfer/promotion, compensation, benefits, and termination.