Access Coordinator II (Jonesboro)
University of Arkansas System
Little Rock, Arkansas
Full-Time
$50,000
HybridAssociate
Closing Date:
Sponsorship Available:
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
UAMS offers amazing benefits and perks (available for benefits eligible positions only):
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click theApply link/button.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
For general application assistance or if you have questions about a job posting, please contact Human Resources ataskrecruitment@uams.edu.
Department's Website:
Minimum Qualifications:
High School Diploma/GED.
Two (2) years of customer service or healthcare experience.
Knowledge, Skills, & Abilities:
Good communication skills.
Ability to follow oral instructions, read, and write.
Computer/basic keyboard skills
Telephone etiquette skills.
General knowledge of office machines, including printers and scanners.
Excellent customer service skills.
Preferred Qualifications:
Two (2) years of experience in registration or scheduling in a healthcare environment.
Experience with EPIC Systems.
Knowledge of basic medical terminology.
Knowledge of healthcare insurance eligibility.
Additional Information:
Key Responsibilities:
Identify and collect copays, coinsurance, and past-due patient balances.
Post payments, print receipts and balance cash drawer.
Prepares necessary documentation for daily deposits.
Works registration, and front desk and assists billing to identify potential insurance billing and payment issues.
Provide courteous and prompt attention to patients while in the registration and front desk area.
Monitors changes in billing procedures within assigned areas and communicates changes to employees in the work unit.
Review patient accounts for demographical, insurance, and/or payment errors.
Tracking of appointment cancellations, no shows etc.
Ensure faxing, scanning, and importing are completed within a timely manner.
Reviews and matches patient billing information with billing verifications, diagnoses, and other supporting documentation.
Schedule patient appointments, verify insurance eligibility, and counsel patients regarding office policies.
Review Patient Portal requests for demographic or other changes. Review the requested change and approve changes as appropriate and according to policy.
Review Patient Portal request for appointment request.
Review appointment requests, schedule as appropriate, and follow up with the patient per their requested communication type.
Sort and distribute incoming mail.
Must be able to function in a positive manner in a high-volume environment with a professional attitude to ensure the highest level of customer service.
A high commitment to maintaining consistent attendance required
Fill in as Call Center Representative and cross-trains in various other areas as needed.
Generates reports for accounting.
May perform other duties as assigned.
Salary Information:
Required Documents to Apply:
Optional Documents:
Recruitment Contact Information:
Please contactaskrecruitment@uams.edu for any recruiting related questions.
All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.
This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.