Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
The Account Executive 2 negotiates long-term agreements with key decision-makers (building managers, owners, attorneys, developers) to bring Xfinity services to multifamily properties.
Job Description
Core Responsibilities:
- Securing new business opportunities, including New Build and Winback right-of-entry. Renewing existing agreements with multifamily prospects. Ensuring accuracy in all associated documentation
- Managing multi-site, large scale property portfolio relationships. Experts on all advanced MDU product sets designed for multifamily clients. Implementing a top-down consultative sales approach for MDU growth opportunities, such as new construction deals
- Negotiating "Bulk" (also known as "amenity") Xfinity services as well as non-bulk contracts
- Making presentations to property owners, developers and their employees, and home-owner associations. Attending in-person meetings to maintain a high level of visibility for the Company
- Securing marketing rights and other terms favorable to Comcast
- Developing and maintaining solid, consultative relationships with clients to understand their unique needs. Collaborating effectively with internal cross-functional partners to ensure delivery of standout products and solutions
- Gaining proficiency in all facets of role including contract negotiation techniques, presentation skills, use of CRM software and relevant tools
- Keeping senior leadership informed of changes in market dynamics and the broader industry landscape
- Providing exceptional customer service by promptly addressing leads, inquiries, and customer experience issues
- Building robust business cases supported by financial modeling
- Managing sales funnel, sales opportunities, and sales forecasts for accuracy
- Training and mentoring AE1s and collaborating with AE3’s and National Account Managers
- Reviewing assigned territory to ensure all customers are contacted on a prescribed, periodic basis
- Achieving and exceeding monthly/quarterly/annual assigned sales and business quality objectives
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends and variable schedules as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Consultative Selling, Customer Experience (CX), Negotiation, Product Knowledge, Sales, Strategic Selling
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
2-5 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
