Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
What this role is all about
As a Chapter Lead, you will own functional excellence and people leadership for a regional or super-regional chapter (Account Executives, Customer Growth, Customer Success, Sales Engineering, Business Development, etc.). Reporting to the VP Revenue, your mission is to ensure world-class delivery, consistent practices, and strong talent development across squads. This role is heavily focused on people management, enablement, tooling, and alignment with global processes.
What you’ll do
- Define professional standards, methodologies, and best practices for your chapter
- Lead regional people strategy, focusing on hiring, development, retention, and succession planning
- Manage performance cycles, feedback processes, and improvement plans in collaboration with Squad Leads
- Own talent decisions including hiring, promotions, salary reviews, and performance actions
- Ensure squads are staffed with the right talent in terms of quantity, quality, and capability
- Drive enablement initiatives, capability assessments, and skill development programs
- Act as main stakeholder for tooling adoption and continuous improvement within the chapter
- Foster collaboration, knowledge sharing, and functional coherence across teams
- Support delivery of regional revenue, GP, margin, retention, and growth targets
Success looks like
- Strong regional business performance (Revenue, GP, Margin, New Customers)
- High-performing, engaged, and well-developed teams
- Consistent execution of global processes and best practices
- Strong culture of ownership, data discipline, and collaboration
What makes you a strong fit
- Proven experience leading senior commercial or customer-facing teams
- Strong people management background with ownership of hiring, performance, and development
- Ability to operate at both strategic and hands-on levels
- Data-driven mindset with clear focus on performance and outcomes
- Excellent stakeholder management and communication skills
- Fluent English, spoken and written
Why you'll love it here• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.
While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
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