Account Executive/Sr Account Executive

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

As a consultative sales professional, the Account Executive is responsible for both driving net new business and expanding and retaining existing customer relationships.

This hybrid role requires a strong ability to identify and acquire new logos while also nurturing and growing a defined customer base by uncovering additional value, driving adoption, and expanding Genesys’ footprint.

Account Executives help solve the business needs of prospects and customers by aligning those needs and goals with Genesys solutions. They own the full sales cycle across both new and existing accounts, coordinating resources and managing the entire opportunity pipeline end-to-end.

As an Enterprise Account Executive, your mission is to balance new business acquisition with strategic account development, ensuring sustainable revenue growth across your territory.

Role Responsibilities

The Account Executive team is responsible for managing all customers and opportunities across the Genesys business. This includes leveraging marketing-generated leads, proactively identifying new opportunities, and building pipeline—with a farmer approach—focused on deepening relation managing complex sales scenarios across both prospects and existing customers. The role combines a hunter mindset—focused on opening new doors and relationships, driving retention, and expanding existing accounts. Once an opportunity is closed, the Account Executive remains engaged in the early post-sales phase to ensure a smooth transition, customer satisfaction, and identification of further growth opportunities. This is achieved in collaboration with Technical Pre-Sales, Business Consultants, and Customer Success teams.

Key responsibilities

The primary responsibilities for this role include (but are not limited to):

• Drive net new business acquisition through proactive prospecting, pipeline generation, and closing new logos
• Manage and grow existing accounts, identifying cross-sell and up-sell opportunities to expand customer value
• Build and execute strategic account plans that balance short-term wins with long-term growth
• Collaborate with peers and management to continually improve the sales organization
• Identify customer needs and effectively understand and respond to objections
• Align client business objectives with Genesys offerings and solutions
• Negotiate and close complex sales opportunities across both new and existing customers
• Act as a trusted advisor, guiding both prospects and customers on strategic initiatives
• Maintain and expand relationships with key stakeholders
• Drive customer retention by ensuring ongoing value realization and satisfaction
• Effectively sell a broad portfolio of solutions across multiple industries
• Partner with pre-sales and cross-functional teams to deliver compelling value propositions
• Proactively manage all aspects of opportunity development across the sales cycle
• Bring innovative ideas to customers and internal teams
• Foster a collaborative, high-performance team environment
• Demonstrate strong business acumen and commitment to excellence

Requirements

• Track record of success in selling cloud customer engagement solutions (CCaaS/SaaS) to a diverse customer base, demonstrating an efficient and tenacious approach to uncover customer expectations and needs
• Proven ability to both acquire new business and expand existing accounts in a complex, consultative sales environment
• Superior active listening skills
• Excellent objection handling and negotiation abilities
• Strong collaboration skills and ability to work effectively with cross-functional teams
• Excellent time management and organizational skills
• Ability to manage multiple opportunities and workstreams simultaneously
• Excellent written and verbal communication skills in Japanese
• Ability to effectively communicate with internal stakeholders and senior customer executives
• Highly persuasive and results-driven
• Resourceful and resilient in overcoming barriers and objections
• Consistent track record of meeting or exceeding sales targets across both new and existing business
• Ability to communicate and present at all levels within customer and prospect organizations
• Ability to communicate and present to Genesys management as required
• Previous business-to-business experience in one or more of the following areas with a documented track record of success:
  • Account Executive experience in verticals such as BPOs, Utilities, Retail, Automotive, and Travel & Transportation
  • Experience in complex, consultative sales environments
  • Multiple sales roles within the software industry
  • Experience with cloud or SaaS-based software sales

Please note that Genesys will not accept resumes from agencies at this time.

To be eligible to apply for this role you must be legally permitted to work in Japan.

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About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.