Account Manager

The opportunity:

As a member of the Account Management team, your mission will be to proactively grow our client relationships by building and implementing solutions to their critical supply chain challenges. This is the golden opportunity to help expand our business in Mexico. You will also support our share of wallet expansion with existing clients while helping to define new targets in the LATAM region. 

You will:

• Develop and launch new solutions that meet the needs of the largest and most complex global Freight Forwarding clients
• Focus on accelerating the growth of all services across the Flexport Portfolio including Air, Ocean, Cross-border, Trade Advisory, Customs, Control Tower
• Partner with our global sales teams in the US, Europe, and APAC to identify expansion opportunities with our existing accounts in order to grow Flexport’s share of wallet.
• Work cross-functionally – across Gateway Operations, Procurement, Fulfillment, Planning, ProServe, Implementation, Legal, Industry SMEs, and Trade and Financial Services teams – to develop and execute the client strategies in a deliberate way that maximizes the outcomes.
• Drive sales by upselling in Mexico, demonstrating the Flexport value proposition through client app demos, coordinating client onboarding with cross-functional teams, and managing client operation SOPs to ensure consistency and efficiency across all processes.
• Conduct business review meetings for key clients, review operational performance, and following up on NPS to enhance client satisfaction.
• Oversee account-level quality assurance by implementing proactive metrics evaluations, managing volume forecasts, and resolving any discrepancies to ensure optimal account performance.
• Create alignment of executive-level customer contacts and maintain relationships with critical stakeholders at some of the world’s largest brands
• Stay up-to-date on the latest industry and supply chain developments, so that you can proactively educate and support your clients through change.

You should have:

• Bachelor/master degree
• 3 to 5 years Account Management experience
• An entrepreneurial mindset with a strong track record of successfully delivering innovation and driving results
• Experience working with complicated global team matrices and drive desirable solutions and results
• Experience building client relationships globally and leveraging those relationships to grow the business partnership
• Passionate about achieving team success; able to inspire and motivate the team. 
• Can-do, roll-up-the-sleeves, results-oriented approach; accessible and approachable. 
• Strategic thinker and disciplined planner; able to operationalize strategic plans; well organized. 
• Excellent presenter and communicator on all channels (written, verbal, phone, media)
• Exceptional negotiation and problem-solving skills 
• Cognizant of business cultural differences and norms across the globe; able to adapt style and approach to local business cultures. 
• Highly collaborative; track record of building strong internal and external relationships. 
• High integrity and ethics; style and behavior align with Flexport’s values
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.