Account Manager

The Account Manager is responsible for maintaining deep customer relationships to drive account revenue retention and growth. By collaborating with internal partners, the Account Manager is responsible to deliver exceptional service and solutions to our clients. The person will manage a defined book of business or group of accounts (regulators, banks, corporates or other financial institutions) in the territory and will be accountable for the commercial success of all deals; the person needs to develop deep customer knowledge and relationships to drive client retention and drive new sales opportunities across a set of accounts with various strategic complexity/priority.

This is a Quota bearing role with quarterly targets - Revenue retention, sales, and administration of accounts.

Role Responsibilities & Key Accountabilities:

Possess a deep understanding of the range of client business environment and the challenges in their territory

Demonstrate deep understanding of the customer strategy (short and long term), objectives, high knowledge of client’s decision makers (including C-level) organigram, priorities and needs

Maintain solid understanding of LSEG propositions to initiate conversations and raise interest

Build and embed a long-term trusted advisor relationship within their accounts as well as strong relationship with client C-level and other decision makers

Create an account plan with a clear strategy (short and long term) defining specific actions for driving growth by expanding LSEG footprint. This involved cross division collaboration with stakeholders in customer success, implementation, helpdesk and sales.

Update (daily) CRM with sales activities, forecast & pipeline/ account hygiene (renewals and sales opportunities)

Focus on maintaining overall customer engagement and expanding and retaining managed net revenue

Oversee all commercial activities within accounts, owning the end-to-end customer relationship

Manage internal and external stakeholders and maintain networks to negotiate and close deals

Interact with industry peers with finesse; familiar with relevant industry acronyms/jargon

Support credit management in debt collection

Qualifications and Experience Required:

7-10 years of account management experience in the financial industry and or fintech space

Fluency in English language is a must

Relevant degree or equivalent; University/college degree may be required; equivalent experience may be considered depending on position/department

Proficient and experienced across all areas of sales and relationship management/ customer facing roles

Strong ability to develop and complete a sales plan, ability to use a variety of technology with a high level of proficiency

Strong understanding of customers and their business model and workflows/ advanced industry knowledge

Professional certifications recommended

Significant work experience in applicable industry and knowledge of customer workflow required

Selling skills (identity, develop and articulate a complex proposition/consultative selling)

Strong negotiation and interpersonal skills

Problem solving--ability to understand, articulate, structure and solve client needs

Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization

Why Join Us?

We're proud to offer a working culture that supports growth, balance, and purpose:

Hybrid and flexible working arrangements.

Constant Learning: 90 Day Sales On-Boarding Program, E-learning platform, a range of workshops, access to real-time economic data.
A welcoming, inclusive culture backed by Employee Networks.
A competitive referral bonus program.
Access to private healthcare, wellness support, and pension contributions.
Professional development:Quarterly Connects to ensure you meet your Goals & Objectives.
Paid volunteer time to support causes that matter to you.
A team that values your input and supports your goals.

We believe diversity makes us stronger. If you need reasonable accommodations during the application or interview process, please let us know - we're here to support you!

Career Stage:

Senior Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.