Account Manager
SpartanNash
Byron Center, Michigan
Full-Time
Competitive
HybridManager
As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family® portfolio of products, to locations in all 50 states.
Our braggingly happy team members — ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists — create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company’s own brick-and-mortar grocery stores, pharmacies and fuel centers.
Ready to contribute to the success of our food solutions company? Apply now!
Location:
850 76th Street S.W. - Byron Center, Michigan 49315Position Summary:
This role is responsible to represent the company by maintaining a close, positive and effective relationship with key tobacco account(s) and cultivating new tobacco business based on providing effective solutions, guidance, strategies, retailer programs and tools that foster success in company's business. Regularly audits and analyzes account operations and develops plans for improved performance.
Here’s what you’ll do:
Act as the primary liaison between the company and the tobacco account(s) by developing positive, strong, close and lasting customer relationships that enhance trust in the company, improve customer loyalty and longevity and ensure quick and effective communication and problem resolution.
Engage in regular contact with customers to identify needs and provide integrated full scope solutions.
Provide expertise to customers on operational and merchandising issues and recommend solutions.
Demonstrates strong knowledge of tobacco products, industry regulations, and market trends to effectively manage and grow assigned accounts.
Ensure retailers understand all the tobacco related services the company provides.
Develop annual and seasonal business plan and sales & marketing strategy in alignment with company's overarching strategy to ensure attainment of revenue and profit goals.
Create and execute sales and marketing plans specific to individual retailer, based upon consumer, category, and competitive insights that are aligned with the strategic role of the customer and focus on driving profitable growth and market share.
Assist tobacco retail customers with future planning by identifying opportunities to grow sales, expand assortments, and strengthen long‑term business performance.
Increase sales by speeding up new item introduction, maximum product penetration, increasing quarterly perishable sales, capitalizing on marketing trends, selling and utilizing merchandising and marketing programs, planning and assisting retailers in special event andseasonal programs.
Increase concentration of purchases with existing key accounts by driving top 25 plus items into plan-o-grams and using other sources of leverage to enhance sales results.
Prepare and provide formal business reviews for individual customers on a quarterly basis, identify retailers' strengths and weaknesses, help them respond to their weaknesses and assist in the development of longer-term plans for improved performance.
Measure the success or failure of business-building initiatives and identify opportunity gaps that can be corrected as needed to ensure growth.
Provide corporate management with updates on key account sales, programs, and services, and present new ideas to upper management to increase sales.
Additional responsibilities may be assigned as needed.
Here’s what you’ll need:
Bachelor's Degree (Required) in Business Administration or related field or equivalent combination of education and experience.
Five years of combined experience in sales and account management. Experience in a grocery, wholesale, or food industry environment preferred.
Excellent ability to prioritize and self-motivate.
Excellent oral and written communication skills, and interpersonal skills including a strong ability to present new ideas and persuade individuals and thrive on networking.
Strong financial acumen and analytical skills, including evaluating possible outcomes.
Strong working knowledge of products and services, and industry trends.
Ability to evaluate and understand the actions and needs of customers and business, convey a positive attitude and viewpoint, and to provide business knowledge and emotional support to customers.
Proficient with Microsoft Office including Excel, Word and PowerPoint.
Ability to travel for customer and vendor engagements.
Physical Requirements:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
May be required to lift and/or move 20 pounds. The associate is frequently required to sit/stand/walk. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. Temperatures may vary for those subject to any of the following areas: computer/server room, print shop, production area). The noise level in the work environment is usually low to moderate but may be high in distribution settings. Travel requirements vary by assignment.
As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.
SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.
We are not able to sponsor work visas for this position.