The Account Manager is a seasoned Commercial insurance professional with deep technical knowledge across all commercial products. They independently manage a book of business as the lead client advisor, owning the client relationship end-to-end and delivering accurate coverage, exceptional service and operational excellence aligned with HUB's standards.

This is an in-office role.

Responsibilities

• Serve as the primary advisor on an assigned book of business, owning the client relationship, servicing accounts, and writing new business; partner with Account Executives on supported accounts and may be supported by an insurance advisor
• Deliver exceptional client service across the full book in alignment with HUB's service standards
• Participate in formal account reviews and Critical Path meetings

• Gather client data, build submissions in PolicyWorks or EPIC and prepare comprehensive rate comparisons
• Identify coverage gaps, negotiate rates and terms with underwriters and present terms to the client or to the Account Executive
• Bind coverage and issue cover notes

• Prepare and process all account documentation in accordance with HUB workflows, including:
  • Certificates of Insurance
  • Cover notes
  • Summaries and proposals
  • New business, renewals and endorsements
  • Premium finance contracts
  • Invoicing
• Maintain complete and accurate electronic files in EPIC, PolicyWorks and Certificate Exchange/CSR24
• Attach all client instructions, bind orders and marketing correspondence in EPIC

• Assist with managing and collecting accounts receivable
• Support account reconciliation in collaboration with the accounting team

• Support ongoing learning and development of new team members
• Maintain ongoing professional development to enhance technical expertise
• Protect HUB from errors and omissions through diligence and accuracy
• Review and prioritize daily tasks, including activities and emails
• Collaborate cross-functionally with other branch departments as needed to ensure clients receive comprehensive support
• Make client visits and conduct relationship-building activities

Qualifications & Skills

• Minimum 5 years of commercial insurance experience
• Level 2 General Insurance License (BC)
• Industry designation preferred (CAIB, CIP, or CRM)
• Demonstrated ability to work independently and manage competing priorities
• Superior client service, communication and interpersonal skills
• Strong attention to detail with a high degree of accuracy
• Comfortable in a fast-paced, collaborative client-focused environment
• Intermediate to advanced proficiency in Microsoft Office (Excel, PowerPoint, Word)

Why HUB?

At HUB International, you’ll be part of a growing team that values collaboration, innovation, and professional development. This role offers the opportunity to shape how we train, support, and enable our Personal Lines teams across the Coastal region. If you enjoy variety in your work and want to make a tangible impact on how an organization operates, we’d love to hear from you.

HUB International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Department Account Management & ServiceRequired Experience: 2-5 years of relevant experienceRequired Travel: No Travel Required

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