Account Manager - German Speaker

Company Description

Work smart, have fun and make an impact!

EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page.

Job Description

We are looking for an (Associate) Account Manager to join our team. In this position, we are looking for an individual that can support customers throughout the DACH region. Fluency in English and German is required

Your primary responsibilities will include (but will not be limited to): 

Account Management and Customer Success: 

• Manage a portfolio of up to 30 customers, ensuring they maximize the value they get from the EcoVadis solution and maintain a high level of satisfaction and engagement with the service and tools
• Provide customers with clear visibility into the building blocks of their sustainable procurement programs throughout their lifecycle. Partner with them to help them adopt and integrate EcoVadis in appropriate processes and tools. Provide thought leadership and effectively communicate the EcoVadis vision for Sustainable Supply Management
• Build advocacy among customers; Establish and maintain strong relationships with customer project managers, decision makers, and executive sponsors throughout the customer lifecycle
• Develop a customer program plan and act as the main point of contact for your accounts, providing proactive and reactive project management support and resources
• Develop and maintain Account Plans for all assigned customers
• Liaise between customer and EcoVadis teams (sales, sustainability, operations) to solve customer challenges and find opportunities and solutions
• Partner with the Sales team to secure contracts renewals and support upsell opportunities
• Carefully monitor operations with your customers (forecast and delivery) in order to guarantee operational KPIs are met

Other:

Contribute to Ecovadis continuous improvement process by providing feedback to the product management team on solution development needs

• Lead and/or support a variety of Customer-focused projects
• Teamwork, peer-coaching, and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere

Qualifications

• 5+ years successful customer management, account management, or consulting experience acquired in a fast paced environment
• The ideal candidate has formal education in a related field (Supply chain, sustainability, business)
• Knowledge of procurement systems and SaaS is an asset but not mandatory as long as the candidate has a quick understanding of complex management systems and tools and how they impact the workflow of the customer
• Excellent communication skills (Both written and verbal) in German and English is a must.
• Additional language fluency is considered an advantage (Polish).
• Ability to summarize key findings in a presentable PowerPoint presentation
• Excellent excel and data analytical skills 
• Experience in developing Account Plans
• Computer literate (MS office, Google Suite, SalesForce or CRM, Project management tools…)
• Interest to work in an international and multicultural environment
• Self-driven, results oriented and team player
• Ability to be agile in an ever changing environment
• Thrives in a fast paced environment
• Passionate about sustainability

Additional Information

Location: Warsaw - Hybrid (8 days a month from the office)
Start date: ASAP
Full time contract

• Support with all the necessary office and IT equipment
• Flexible working hours
• Wellness allowance for mental and physical wellbeing
• Access to professional mental health support
• Referral bonus policy
• Learning and development 
• Sustainability events and community involvement
• Peer recognition program
• Employee-led resource groups
• Optional (fully covered or co-financed) health care and life insurance
• Multisport card
• Multikafeteria
• Lunch card
• Hybrid work organization
• Remote work from abroad policy
• Internet and Electricity bill allowance

• Additional day for community service when volunteering

Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!

Don’t meet all criteria? Please apply anyway. We welcome diverse candidates and want to assess your skills and potential contribution to EcoVadis, regardless of your background.

Can the hiring process be adjusted to suit my needs? Yes. We want all candidates, including people with disabilities, people with long-term health conditions, and neurodiverse applicants, to feel confident demonstrating their potential. If you require adjustments, such as interview questions in advance, please inform the hiring team.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on characteristics such as color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. To reduce bias in hiring, applicants are encouraged to remove personal details such as photos, marital/parental status, religion, gender, postal code, university name/graduation date, past leave details, and nationality (instead, confirm eligibility to work in the job location).

Our recruitment processes do not include AI systems that make autonomous decisions impacting individuals’ rights without human oversight. Inputs and outputs of the system have been validated by humans and answers are based on algorithms that analyze previous data with which the system has been trained. We use SmartRecruiters as our applicant tracking system and to schedule interviews. Gemini is used to summarize notes from interviews and to refine job descriptions and social media messaging. AssessFirst is used to support talent assessment decisions.