About the Role
The Uber Retail commercial team is looking for an Account Manager. A key part of this is to provide a magical experience to our customers including operational excellence, visibility and good strategy to grow together throughout the year. The Account Manager role is a great opportunity to demonstrate your relationship management and sales skills. Account Managers are critical to retaining our highest value accounts, ensuring new partners are successful on our platform, and consulting partners that have the potential to grow.
As an AM, you will grow existing partnerships and build new relationships (business development) by acting as a strategic partner for our clients. Crafting JBP's, pivotal initiatives, and innovative sales strategies to achieve Uber's Sales Goals. In addition, you are responsible for the accurate account management between operations, merchandizing and catalogue teams.
What the Selected Candidate Will Do
- Lead the commercial relationship of retail categories within Uber Eats, through annual JBP, executing the commercial strategy of multiple merchants through weekly, monthly and quarterly Business Reviews
- Work closely with catalog and operations teams to ensure the best experience for consumers.
- Make plans to improve indicators, as well as promotional plans according to the category and specialty store.
- Offer solutions to our merchants by showcasing Ads and Direct benefits
- Oversee financial tasks such as invoicing and overdue portfolio.
Basic Requirements
- 3+ years of professional experience in sales, business development, trade marketing, or commercial roles, preferably within retail, mass consumption (FMCG), or marketplace environments.
- Native Spanish proficiency and fluent English are required
- Proven track record of achieving sales targets, managing complex sales cycles, and building long-term client relationships.
- Strong commercial acumen with the ability to identify business opportunities, understand client needs, and translate them into strategic, results-driven solutions.
- Excellent negotiation, presentation, and stakeholder management skills, with the ability to influence and collaborate effectively across internal and external teams (e.g., Marketing, Operations, Legal, and customer teams).
- Data-driven and highly analytical mindset, capable of identifying, quantifying, and executing growth opportunities through market analysis, reporting, and performance tracking.
- Experience working with Salesforce, Excel, and/or Google Sheets, with curiosity and interest in reporting, process optimization, and continuous improvement.
- Ability to manage multiple accounts and priorities simultaneously while maintaining attention to detail and executing with speed and efficiency.
- Strong organizational and time management skills, with the ability to prioritize effectively in fast-paced and agile environments.
- Self-starter with a high sense of ownership, resilience, autonomy, and motivation to achieve ambitious goals.
- Collaborative team player who brings positive energy, thrives in cross-functional environments, and contributes to a strong team culture.
- Excellent communication and interpersonal skills, both written and verbal.
Preferred Qualifications
- Have a positive, self-driven team-first mentality with a desire to learn
- SQL proficiency to run queries when needed and act autonomously
- Working remotely with teams from other countries
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Ready to Ride?
This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
