The Account Manager (AM) will partner with closely with internal teams on the fulfillment of large advertising and marketing solutions. The AM will serve as the primary liaison between teams. They support assigned accounts in achieving monthly and quarterly revenue goals. The Account Manager is responsible for retaining revenue through superior customer and campaign management. Additionally, the Account Manager is responsible for following up on customer requests, delivering on client expectations, as well as, executing internally and externally superior customer relationship management. The AM will serve as the internal client champion and proactively initiating projects as needed to support sales. They are responsible for managing project deliverables, campaign launches, and timelines to ensure we are meeting the client's expectations.
We are a consultative media company that provides our customers with a means to deliver their advertising message to the right audience in the most effective way. From digital, print, search, social media and more, we encompass an array of products.
Responsibilities include:
- Partner with sales partners for pre-campaign and pre-proposal support, and post-sale fulfillment to ensure all customer needs are met
- Proactively partner with internal teams to ensure deliverables meet agreed upon specifications, deadlines, and standards.
- Project manage client requests: including campaign details/objectives, ad copy and proofs, billing, as well as any other functions related to customer service or execution of marketing plans.
- Consistently partner with sales to meet and exceed revenue goals and client expectations to grow account base.
- Demonstrate a deep understanding of the marketplace, customers' business models and objectives, competitors, and print and digital offerings.
- Develop a deep understanding of our product offerings, utilize sales tools, and articulate the value of our digital products to our clients
- Collaborating with sales on client business needs/potential client opportunities and new products/programs to better serve the client.
- Work closely sales to facilitate proposals, correspondence, and resolution of customer's issues.
- Development of an understanding of our internal departments and systems to ensure we deliver the best customer experience.
- Project manage account: orders, billing, campaigns etc.
- Conduct QA on account/campaign set-up to ensure client requirements are met.
Qualifications:
- Bachelor's degree or an equivalent combination of education and experience.
- Minimum 3-5 years Account Management, Customer Service or Sales experience, Project Managing Accounts; digital experience preferred.
- Must be able to work with multiple internal teams with ease and provide exceptional customer service and be team oriented in nature.
- Creative, flexible, and able to adapt to industry change.
- Persuasive verbal and written communication skills, including solid proofing skills
- Strong organizational skills with proven ability to multi-task in a deadline-driven environment
- Demonstrated knowledge of digital media platforms
- Effective and creative problem solving and decision-making skills
- Must be proficient with Ecel and PowerPoint; SalesForce.com or other CRM tool preferred.
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The annualized base salary for this role will be $45, 000,00 - $55,000.00. Variable compensation is not reflected in these figures and based on the role, may be applicable. Exact compensation may vary based on skills, experience, location, and union representation, if applicable.
