Account Service Delivery Associate

The opportunity:

Tired of the traditional operating model of the freight forwarding industry? Want to join the most disruptive force for good in global commerce? At Flexport, our mission is to make global commerce so easy there will be more of it. We believe that global trade should work better for everyone. Over the last decade, we have grown faster than any freight forwarder in history by taking a technology-first approach to the industry's biggest challenges and building a team of passionate experts to transform global logistics.

As an Associate Account Service Delivery Manager, you will be an integral part of the Account Management team, supporting the delivery of operational and commercial excellence for our strategic global accounts. This is an outstanding opportunity to build a career in enterprise logistics and grow your expertise in Vietnam's dynamic trade environment.

Responsibilities:

• Support the day-to-day coordination between clients, their supply chain stakeholders, and Flexport operations teams to ensure seamless service delivery and timely issue resolution
• Monitor shipment performance and service KPIs across assigned accounts, flagging exceptions and escalating proactively where needed
• Assist in preparing and delivering regular business review materials, including performance reports, data analysis, and client-facing presentations
• Maintain accurate and up-to-date records of client interactions, service issues, and follow-up actions within Flexport's systems
• Build working relationships with client operational contacts through consistent communication and reliable follow-through
• Support pricing and proposal processes by gathering data, benchmarking options, and assisting senior team members in presenting trade-off recommendations
• Identify and surface early signals of growth opportunities or service risks within accounts, contributing to share-of-wallet and retention strategies
• Collaborate cross-functionally with origin, destination, customs, and product teams to deliver end-to-end client solutions

You should have:

• 24 years of client-facing experience, ideally in logistics, freight forwarding, supply chain, or a related field
• Foundational understanding of freight forwarding operations, including ocean and/or air freight; exposure to enterprise accounts is a plus
• Strong communication and interpersonal skills with a service-first mindset
• Ability to manage multiple priorities in a fast-paced, cross-functional environment
• Analytically curious comfortable working with data and performance metrics to support client conversations
• A collaborative, team-oriented work style with a bias toward proactive problem-solving
• Integrity, accountability, and alignment with Flexport's core values
• A compliance-aware mindset and appreciation for the regulatory complexity of global trade