The successful candidate receives both hardware (terminals) and software (E-commerce) calls and also answers emails from internal and external sources. Responsibilities include but not limited to:
- Answer externals calls from merchants calling with e-commerce inquiries and also internal calls
- Respond to email inquiries from internal and external partners
- Assist with special projects such as terminal software and hardware launches
- Manage and complete technical escalations
Qualifications:
- Minimum 3 years of Point Of Sale experience
- High School diploma/GED required
- Minimum of two years of customer interaction or customer support experience strongly preferred, either by phone or face to face
- Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
- Bilingual strongly preferred
