At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.
As an Account Specialist II within the Safe Box Vault department, you will support the service delivery of Retail Banking, and be responsible for updating customer records, documentation preparation, retrieving information and updating systems. Perform inbound/outbound calls regarding status on inquiry and problem resolution. Process, verify and ensure accuracy of all data entries and maintain the required documentation. Other duties as and Account Specialist II include, but are not limited to responding to internal emails, performing internal audits and mandatory overtime required as determined by business needs. The Regulatory & Event Operations Customer Service Account Specialist's work is creative, exciting, and different every day.
Job responsibilities
- Make strong, independent decision making, sound judgement, analytical and research skills
- Initiate tasks as a self-starter, creative thinker, motivated to learn and operate independently
- Deliver accurate, thorough, and high-quality work in a metrics driven environment
- Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
- Develop and maintain effective working relationships internally and externally
- Work both independently and in a team environment
- Abide by all applicable regulatory and departmental practices and procedures
- Lift 30 - 50 pounds
- Approach to problem solving, taking ownership of issues, and having the determination to follow through
- Use creative problem-solving techniques to solve business issues and meet deadlines
Required qualifications, capabilities, and skills
- Minimum of 2 years Retail Bank customer interaction
- Minimum of 1 year computer experience required, utilizing multiple computer applications in a Windows-based environment
- High school diploma or GED required
Preferred qualifications, capabilities, and skills
- Customer focused and ability to multi-task between multiple projects and assignments
- Comfortable in a fast-paced, consistently changing environment
- Professional, thorough, and organized with strong follow-up skills
- Have a passion for helping people by solving problems, presenting, and explaining solutions
Work Schedule
Monday - Friday 8:00AM to 4:30PM. Candidate must be willing and able to work schedule during our operating hours and may occasionally include evenings and weekends.
ABOUT USChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAMOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
