SUMMARY: The Account Management Representative provides outstanding customer support by maintaining accurate customer account information and delivering timely, effective solutions to customer inquiries and account-related issues. This position partners closely with Sales and internal business teams to manage customer data, analyze large data sets, and support efficient account management processes. Success in this role requires exceptional attention to detail, strong analytical and problem-solving skills, proficiency with Excel, and a commitment to delivering high-quality service while contributing to Hachette Book Group's mission of making it easy for everyone to discover new worlds of ideas, learning, entertainment, and opportunity.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Create, maintain, and update customer account records to ensure data accuracy and integrity.
- Review, analyze, and validate customer data, including large Excel spreadsheets, to support account management and data maintenance projects.
- Serve as a primary point of contact for customer inquiries, providing timely and professional resolution to account-related questions and issues.
- Collaborate with Sales and cross-functional teams to improve account management processes and support business objectives.
- Investigate, troubleshoot, and resolve customer account issues using sound analytical and problem-solving skills.
- Maintain a high degree of accuracy, organization, and attention to detail while managing multiple priorities.
- Learn and adapt to new systems, technologies, and business processes to support evolving departmental needs.
- Perform other duties as assigned.
ADDITIONAL DUTIES AND RESPONSIBILITIES: As assigned
SUPERVISORY RESPONSIBILITIES: None
QUALIFICATION REQUIREMENTS: To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
SKILLS REQUIRED :
- Strong proficiency in Microsoft Office Suite, with a focus on Excel including the ability to organize, analyze, and manage large data sets.
- Excellent communication skills, both verbal and written with the ability to build positive working relationships.
- Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
- Ability to prioritize multiple assignments and meet deadlines in a fast-paced environment.
- Self-motivated with the ability to work independently while contributing effectively as part of a team.
- A proactive approach that demonstrates the ability to learn and adapt to software applications, new systems and business processes.
EDUCATION AND EXPERIENCE: 1+ years of related work experience in customer service, account management, data management, or a related field.
Hachette Book Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
