Accounts Receivable - Collections Administrator

Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.

What will you do?

• Manage an assigned portfolio of accounts to reduce DSO, bad debt, and write-offs while meeting team KPIs and cash flow objectives.
• Perform proactive collection activities through phone calls, emails, and account reviews to ensure timely payment resolution.
• Research and analyze customer accounts, including payment trends, order history, aging balances, and previous collection efforts prior to customer engagement.
• Maintain accurate and detailed documentation of collection activities, disputes, and customer communications.
• Investigate and reconcile billing discrepancies, unapplied payments, short payments, and account variances.
• Partner with Billing Specialists, Account Executives, Client Service Representatives and other internal departments to provide periodic account status updates and resolve outstanding issues.
• Identify and escalate “At-Risk” accounts to leadership, including recommendations for credit review.
• Support leadership with projects and initiatives focused on driving best-in-class cash collections processes and continuous improvement.
• Respond to customer inquiries and service support requests in a professional and timely manner.

What are we looking for?

• Post-secondary Degree or Diploma in Finance, Accounting, Business Administration, or related discipline.
• 5+ years of collections and/or accounts receivable experience in a Business-to-Business (B2B) and/or Business-to-Consumer (B2C) environment.
• Experience working with large ERP systems such as SAP, Oracle, JD Edwards, or similar platforms.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• Ability to prioritize workload in a fast-paced environment.
• Self-motivated with the ability to work independently and within a team.
• Customer-focused with strong relationship-building skills.
• Proficiency in Microsoft Office applications, particularly Excel.
• Bilingual- French and English is considered an asset

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Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $53,400.00 - $70,755.00 CAD annually for full time employees. The annual compensation range is comprised of base pay earnings.

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

Holman is a proud equal opportunities employer and we are committed to creating a welcoming, inclusive and barrier-free workplace. We are committed to providing accommodations to all applicants throughout the interview process, upon request, in all aspects of the selection process. We employ artificial intelligence (AI) technology as part of our recruitment process to enhance efficiency and objectivity.