Administrative Supervisor - Operations Resource Center - PRN Day

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.(Do not delete, move or over-write this statement)

• Recognizes the patients, their family/designated care partner(s) in providing safe, compassionate and coordinated care based on respect for patient's personal preferences, priorities, needs, and cultural beliefs and values.

• Displays a positive attitude and image to our patients, visitors, co-workers and community.

• Communicates with and supports the interprofessional team, patient, family and designated care partners.Communication liaison for all external callers providing directions or resources to facilitate resolution.

• Practices within the established policies and procedures of Jefferson Health

• Provides leadership and direction, for operational activities of the organization, department(s), units or inter-departmental activities including efficient coordination of patient movement and flow across the health system including to the appropriate level of care in collaboration with the unit leadership.

• Supports department leadership activities in managing clinical excellence and safe patient care delivery to achieve compliance with professional, regulatory bodies, hospital and department standards including:Experience of Care/Patient and Family Satisfaction. Enforces strategies for sustaining a “patient-centric” culture. Communicates to the staff the quality of the patient experience through feedback.Colleague commitment and engagement. Partners with the Nursing Leadership Team to improve the colleague experience as a necessary outcome to improve patient experience and clinical excellence; including participation in the development and implementation of initiatives geared to professional staff, nursing and all other colleagues.Working Relationship/Contacts: Has contact with patients and their families, providers, residents, students, other departmental personnel, community representatives, nursing staff and all other hospitals within the referral area.Environment of Care/Workforce Security. In partnership with security services and administrative leaders provides leadership to enforce workforce safety and environment of care strategies for staff, patients and families.Workforce Management. Collaborates with resource management staffing coordinators to ensure optimal deployment of workforce resources. Responsible for ongoing review of all staffing deployment decisions of workforce resources.

• Administrative Nursing Supervisor Workforce Management. Responsible for:Balance the schedule after self-scheduling completeManage Vacation requestsEnsure Holiday requirements are met and fairly distributedLast minute changes due to call offs or surges in activityReconcile MyTime and MySchedule prior to Director sign off on Payroll

• Serves as a clinical resource regarding policy and procedures, patient standards, performance improvement and risk management issues.

• Expresses self orally in individual or group situations in a manner that delivers the message to nursing staff and other health professionals in an accurate and appropriate manner.

• Supports and contributes to a culture that allows staff to feel appreciated, included and valued.

• Facilitates the goals and objectives of the Department of Nursing and the Hospital.

• Coaches and supports leaders and staff for continual improvement. Responsible for leading education and professional development of the administrative nursing leadership team including:Ensure all Annual Mandatory Education modules are completed on timeIdentify opportunities for ongoing education/professional developmentEnsure all licenses & certifications are up to date (CPR, ACLS, HWC, etc)Provide regular communication to the team regarding operational changes other time sensitive informationResponsible for the integration/coordination of the Supervisors across all 3 campuses

• Promotes diversity and respects coworkers, patients and their families regardless of race, gender, sexual orientation, ethnicity, religious belief, age, and/or disability.

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required or preferred.

Education - Required

• Bachelor’s Degree in Nursing

Education - Preferred

• Master’s Degree

Experience - Required

• 3 years nursing experience – critical care or ER preferred

Experience - Preferred

• 1 year demonstrated leadership and management experience preferred

Knowledge, Skills and Abilities - Required

• Patient-and Family-Centered Practice-Knowledge of how to convey respect and collaborate with each patient, family and/or designated care partner in care.

• Cultural Awareness-Knowledge of people with diverse backgrounds and the ability to convey respect and connect effectively.

• Effective Communication-Understanding of effective communication concepts, tools and techniques, ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Uses the language of partnership with patients and families, engaging them in their health and health care.

• Able to promote high levels of interdisciplinary collaboration.

• Basic computer skills.

Licenses and Certifications - Required

• BLS - Basic Life Support AHA - American Heart Association

• RN - Licensed Registered Nurse_PA - State of Pennsylvania

Licenses and Certifications - Preferred

• ACLS - Advanced Cardiovascular Life Support - American Heart Association