Transcare Solutions Ltd (Part of Arriva Group)
Are you an organised and proactive administrator looking to develop your career in a fast-paced, customer-focused environment? Join Transcare Solutions Ltd and support the delivery of critical insurance and claims administration services within the Arriva Group.
Arriva is one of Europe’s leading transport providers, employing over 60,000 people and delivering more than 2.2 billion passenger journeys annually across 14 countries. With a strong heritage and exciting growth plans, this is a great time to join our organisation.
The Role
As an Administrator, you will provide efficient and accurate administrative support, helping to ensure the smooth running of insurance and claims handling processes. You will play a key role in maintaining data integrity, managing communications, and supporting stakeholders across the business.
This role will be on a hybrid working basis, a minimum of 3 days per week in the Liverpool depot (Green Lane) or from our Sunderland (Doxford) office, with the remainder focused on where you can best deliver for your colleagues while maintaining a healthy work-life balance.
Key Responsibilities
- Maintain effective communication with internal and external stakeholders
- Accurately input and maintain records of insurance incidents and claims in line with SLAs
- Support the administration of incidents, including customer service cases and First Notification of Loss (FNOL) processes
- Manage incoming and outgoing communications professionally, including high-volume mailbox activity
- Liaise with Arriva UK Bus and Train teams to support investigations and claims progression
- Review and record company damage invoices accurately
- Maintain organised and structured document storage systems
- Provide support across wider administrative functions as required
- Ensure all data, including CCTV and personal information, is handled securely and in line with UK data protection legislation
- Contribute to team KPIs and service delivery objectives
- Attend stakeholder meetings and support continuous improvement initiatives
About You
We are looking for someone who:
- Has strong IT skills, particularly in Microsoft 365 (Excel, Outlook, Teams, Word) and administration systems
- Has experience in administration, claims support, insurance, or customer service environments
- Is highly organised and able to manage competing priorities in a fast-paced environment
- Has excellent communication and stakeholder management skills
- Has experience handling high volumes of queries and communications
- Demonstrates strong attention to detail and accuracy
- Understands data protection requirements and confidentiality
- Is proactive, with a focus on continuous improvement and learning
Why Join Us?
- Be part of a leading international transport organisation
- Work in a collaborative and supportive team
- Opportunities for development and career progression
How to Apply
If you are a motivated administrator who thrives in a busy environment and takes pride in delivering high-quality work, we’d love to hear from you.
Closing date: Friday 10th July
Arriva reserves the right to close this vacancy early if sufficient applications are received.
