Advanced Account Operations Specialist

AssetMark is a leading strategic provider of innovative investment and consulting solutions serving independent financial advisors. We provide investment, relationship, and practice management solutions that advisors use to help clients achieve wealth, independence, and purpose.

Position Summary

The Account Operations Team is responsible for handling all client‑directed requests on existing AssetMark accounts. These requests can include anything from an investment change to a withdrawal or a beneficiary update. The primary goal of a Specialist is to ensure requests are addressed and processed timely, accurately, and with the client’s intention top of mind. Specialists ensure client requests are in good order and provide clear, emotionally connected communication to Advisors and their staff to resolve any outstanding items. Key performance measures include accuracy, productivity, contact quality, and the ability to work and engage effectively on a team.

Each Specialist is assigned to a primary work group within Account Operations based on proficiency needs, capacity requirements, tenure, and skill. These teams include Money In & Maintenance, Money Out and Move Money. Teams work closely to achieve daily service levels, improve processes, and maintain strong engagement. Specialists should be proactive, eager to learn, and partner with their leaders to continue developing their skills and careers at AssetMark.

Specialists also can become Gold or Platinum certified and may be promoted to Level 2 or Senior Specialist by taking on additional responsibilities and exceeding key performance metrics.

Responsibilities:

• Partner closely with teammates, Service, and leadership to ensure client requests are handled with care and accuracy.

• Maintain productivity and ensure all requests are completed within assigned service levels.

• Adapt and remain flexible based on business and team needs.

• Provide timely, complete, knowledgeable, and responsive communication to Advisors regarding requests that are not in good order (NIGO), both verbally and in writing.

• Assess and minimize organizational risk.

• Work effectively across teams, peers, and other departments.

Required Qualifications:

• Bachelor’s degree or experience in the financial or similar professional industry

• Strong attention to detail and ability to understand the broader process

• High proficiency in operational processing

• Outstanding customer focus—consistently providing memorable service and creating loyal promoters

• Excellent communication skills: verbal, written, interpersonal, influencing, and negotiation

• Strong analytical and decision‑making skills

• Results‑oriented with a proven ability to set and achieve aggressive goals

AssetMark is a leading strategic provider of innovative investment and consulting solutions serving independent financial advisors. We provide investment, relationship, and practice management solutions that advisors use to help clients achieve wealth, independence, and purpose.

The Account Operations Team is responsible for handling all client‑directed requests on existing AssetMark accounts. Requests may include investment changes, withdrawals, or beneficiary updates. The team’s primary goal is to ensure requests are processed timely, accurately, and in alignment with the client’s intent. Key performance measures include accuracy, productivity, contact quality, team engagement, and Advisor NPS (loyalty) survey results.

Teams are composed of associates who focus on specific work types. Work group assignments are based on proficiency, capacity needs, tenure, and skill. Work groups include:
Money In, Money Out, Move Money, Maintenance/Coordinator, and Reports/Audit & Controls.

Money In

This team handles all incoming funds to the firm. Primary work types include checks, wires, one‑time ACH requests, and automatic investment plans. The team works closely to ensure funds are allocated and coded correctly to existing accounts and verifies accounts meet investment minimums for trading. This work is vital to AssetMark’s growth, as incoming assets directly impact firm success.

Money Out

This team handles all outgoing distributions. Primary work types include withdrawals, cash and in‑kind terminations, systematic withdrawals, and RMDs. The team ensures funds are distributed accurately and timely. Associates must have strong knowledge of tax withholding rules, IRS regulations, and trading/settlement timelines. When clients need to distribute funds, it represents a key moment in their relationship with AssetMark.

Move Money

This team manages movement of assets across accounts. Primary work types include investment changes, journals, and divorce/beneficiary claim transfers. This work type is highly volatile and can surge during market shifts or bulk Advisor requests. Requests may range from simple (e.g., Profile 1 → Profile 2 changes) to highly complex (e.g., in‑kind death transfers across multiple accounts). Due to trading implications, accuracy and timeliness are critical.