Advanced Analytics Manager – Customer Decisioning & Personalisation

• Work with cutting-edge AI, advanced analytics and customer decisioning tools

• Thrive in an inclusive, high-performing and highly collaborative culture

• Enjoy the flexibility of hybrid working with modern, central offices

See Yourself in our Team

Retail Advanced Analytics & Data (RAAD) partners closely with Retail Banking Services to deliver best practice across data, advanced analytics, AI and customer decisioning. We operate in a fast-paced, high-impact environment where analytics directly shapes customer experiences, business outcomes and growth.

Our team sits at the intersection of customer analytics, advanced decisioning and AI-enabled experimentation. We work across ventures and propositions designed to solve real customer problems, using rich customer data and analytical techniques to design, optimise and scale Next Best Conversations.

Our work goes beyond reporting and analysis. We partner closely with product, marketing, risk, compliance and technology teams to translate complex data into strategic recommendations, scalable decisioning solutions and measurable in-market outcomes.

As a team, we value curiosity, pragmatism, technical excellence and impact. We move quickly, work collaboratively and focus on using data, analytics and AI to improve how customers experience the bank every day.

Your Impact & Contribution

As an Advanced Analytics Manager, you will use rich customer data, advanced analytical methods and commercial judgement to deliver actionable insights, optimise customer engagement strategies and support target="_blank">Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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