Agentic Experience Specialist

Imagine what you could do here! The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Here on the Apple Store Online team, we are responsible for Apple's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.

The Agentic Experience Specialist will play a key role in driving Apple Store Online's most innovative expansion opportunities as we re-imagine our platform strategy and ensure we meet customers across new AI-powered touchpoints. In this exciting future-oriented role you will help ASO ideate, launch, and manage premium Only at Apple experiences that leverage natively integrated, deeply personalized, and multi-modal capabilities. This analyst will oversee ongoing performance and behavioral analysis for new generative, on-device experiences and their growth, uncovering commercial and customer insights and leading operational and executive storytelling. You will represent customer and business points of view in diverse-cross functional forums as you prioritize and drive tangible experience optimizations.

Description

As we bring new conversational on-device experiences to life, you will oversee experience and operational analysis for the business. From coordinating and helping plan for qualitative research and usability studies, to assessing detailed quantitative metrics and results, you will play an integral role in the full product development lifecycle and steering us to achieve our agentic goals.

Responsibilities:

Drive regular operational and leadership business reporting, identifying data-driven insights and synthesizing conclusions into actionable recommendations, to influence digital commerce strategies and initiatives.

Manage and prioritize a business backlog to guide strategic focus areas and develop quantitative business cases to inform capital planning investments

Help create and present strategic briefs and presentations to inform cross functional partners of business priorities, opportunities, and performance.

Conduct research on market & competitor trends and analyze consumer behavior and internal performance to drive innovation ideation, optimization, and expansion.

Serve as a liaison in cross-functional forums, including feature reviews, and help coordinate program management activities and organizational coordination

Preferred Qualifications

Previous experience working on at least one significant customer-facing generative AI-powered experience or tool

Experience in, deep knowledge of, and passion for technology trends such as AI, as well as the global retail and/or e-commerce B2C industry.

Hands-on experience with a variety of business analytics tools. Tools include, but are not limited to: Adobe Analytics, Tableau, and advanced Excel

Program manager skills, including prior history of overseeing, organizing, and driving a complex and cross-functional initiative with multiple work streams.

Experience building collaborative bridges and fostering relationships with global teams, in addition to flexibly adapting to feedback.

Exceptional verbal and written communication, storytelling, and presentation skills, including proficiency in Keynote, PowerPoint, or equivalent, and presenting to various levels of leadership.

Proven history of proactively problem solving amidst ambiguity with a bias for action, while being resourceful and maintaining close attention to details.

Strongly values inclusion and diversity by respecting differences and having a curiosity to learn.

Minimum Qualifications

4 or more years of work experience in a business analytics or insights focused position, with at least 1 year in an e-commerce, retail, or customer experience organization or role.

An established track record of leveraging cutting-edge AI tools in daily ways of working to streamline and up-level outputs

Demonstrated analytical, measurement, or reporting experience, including, but not limited to uncovering insights or root causes to identify clear takeaways and make data-driven decisions.