As an Agility Lead in Consumer and Community Banking, you will play a significant role as a champion for the adoption and continuous improvement of Agile practices within our teams. Leveraging your deep knowledge of product development methodologies and Agile principles, use your expert guidance, mentorship, and support to teams to foster a culture of collaboration, innovation, and high performance. As a recognized subject matter expert, put your knowledge to use to work on complex issues, exercise considerable judgment, and make impactful decisions that shape the operational and business direction of your sub-function. Your leadership, communication, and coaching skills will be instrumental in empowering teams to deliver high-quality solutions efficiently and effectively, while continuously adapting to changing requirements and priorities.
Job Responsibilities
- Develop and lead a team of ALs to partner with their Product Teams while owning 1 Scrum team
- Partner with PALs and Performance Leads to create a community of practice sharing and truth telling that drives consistency across the portfolio. Co-creation of playbooks to be leveraged locally with their teams as well as more broadly across the Portfolio
- Identify ways to turn Individual Contributor strengths into Line of Business competencies
- Keep aligned to continuous improvement roadmap as well as help to define the quarterly planning
- Team Delivery Backlog: Ensure the team always has enough high priority work that is refined and ready to work on over the next 2-3 sprints (avoid team building un-defined/under defined work leading to rework
- Dependency Management Board: Track and manage team level dependencies for current and upcoming sprints so team can focus on delivery
- Additional Artifacts include Quarterly Planning Prep content, quarterly team objectives, JIRA board, risk tracking/management and more
- Sustain tools and standards though team (data hygiene follow-up, ensure right processes are in place, controls support, ect.)
- Team Sprint Demo Materials: Prepare end of sprint demo materials for team to review wit product leaders. Measure and Enable Agility outcomes (Metrics set by CCB). Develop plans for learning, uplift, and delivery practices training. Act as trainers for Scrum and Kanban for all quad participants
- Team Improvement Backlog: Capture and drive tangible team improvement actions to promote speed, efficiency, and collaboration every sprint
- Increase Productivity and efficiency for the team by utilizing LLMs, streamlining workflow, removing obstacles, and improving practices. Enhance Team collaboration and communication by facilitating retrospective activities, team planning, and review with leaders
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in a relevant domain, with a focus on coaching teams and individuals on agile methodologies and project management
- 3+ years agile coaching experience
- Possess advanced knowledge of multiple product development lifecycle stages, methodologies, and best practices, enabling effective guidance and support for teams
- Display advanced knowledge of agile delivery and multiple agile approaches, including Scrum, Kanban, Extreme Programming (XP), and scaling frameworks, monitoring agility metrics; with the ability to guide teams through complex projects, emphasizing iterative progress and adaptability
- Possess excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at various levels within the organization, effectively guiding group discussions and decision-making processes within the domain context
Preferred Qualifications, Capabilities, and Skills
- Formal training on Agile coaching, such as recognized coaching certifications (Kanban, Scrum Master,etc.)
- Technical/development experience (java/o.o.p. coding, scripting, infrastructure development)
- Recommended skills include but are not limited to: agile delivery, business acumen, change management, continuous improvement, coaching, internal stakeholder management, strategic thinking, self-study, verbal communication, adaptability, and decision making
This role is located in Hyderabad, India and will report in to the office. This role is eligible to participate in an incentive compensation plan that is paid on a quarterly basis. More details about total compensation and benefits will be provided during the hiring process.
ABOUT USChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAMOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.
