AI Business Enablement Manager (f/m/d), 80–100%

Commitment, expertise and sustainability – these are all values that mark us out as a family-run business. How we think and act is shaped by our owner, the Princely House of Liechtenstein, and its 900 years of tradition and entrepreneurial experience.

We appreciate the value of traditions and firm beliefs and know how important it is to share these with other people. We also know that it is values such as respect and a sense of responsibility that create trust and bring people together in an uncertain world.

Job Description

LGT is looking for an AI Business Enablement Manager to join its growing AI team in Zurich. In this role, you will help employees across LGT understand, adopt and create value from Generative AI in their day-to-day work, with a particular focus on Lumen Chat, LGT’s internal AI platform. You will support the practical use of AI across business departments and contribute to building confidence and engagement around the technology. You will help shape adoption through user enablement, workshops, use case development, content creation, release support and first-level user guidance.

Your responsibilities:

• Drive the adoption of Lumen Chat (LGT’s internal AI platform) and Generative AI across LGT by helping departments and employees apply AI effectively in their day-to-day work.
• Design and facilitate workshops, training sessions and presentations for different business areas, tailored to varying levels of AI literacy and business needs.
• Support employees in identifying, shaping and testing practical GenAI use cases, including prompt engineering, AI-assisted workflows and agent creation in Lumen.
• Create and curate educational materials and scalable learning formats such as learning videos, prompt templates, agent templates, examples, feature explanations and practical use case content.
• Contribute proactively to internal learning and communication formats with posts, guidance, examples and updates that make new AI capabilities easy to understand and apply.
• Act as a first point of contact for questions related to Lumen Chat and AI usage, including user guidance, troubleshooting support and first-level support for tickets and incidents.
• Collaborate closely with the Product Owner, developers and other stakeholders on user feedback, release testing, feature rollouts and the continuous improvement of adoption and support.

Requirements

• Degree in business administration, economics, communications, innovation management, or a related field.

• Several years of experience in a business-facing role at the intersection of people, technology and change, such as training, enablement, adoption, support, consulting or business analysis.

• Strong interest in Generative AI, digital transformation and the practical application of new technologies in a business environment.

• Strong presentation and facilitation skills, with the ability to explain technical topics clearly and engagingly to non-technical audiences and to work effectively with users and cross-functional stakeholders.

• Good understanding of Generative AI, large language models and prompting concepts, supported by a solid technical mindset; familiarity with LLM-based chat applications, Microsoft 365, knowledge management tools, workflow automation or AI agents is an advantage.

• Strong communication skills in English, German and additional languages relevant to LGT locations are an advantage.

• Structured, pragmatic and service-oriented approach, with the ability to manage support cases, feedback, learning content and communication in a clear and reliable way, ideally in a regulated environment such as financial services.
  

Please note that no applications via recruitment agencies will be considered for this position.

Contact Information

Become part of a family – not just a company.

For further information please contact our HR Business Partner.

LGT Gruppe Holding AG, Vaduz, Zweigniederlassung Zürich/Schweiz

Human Resources

Sabrina Gantenbein