AI Ops Manager - New York

Location: NYC NoHo Office (5 days a week)

About This Opportunity

We're building something unusual at Automattic: an AI-native culture at a 1,500-person company that powers 40% of the web. Not just adopting AI tools, but fundamentally transforming how we work and ship products at scale.

Youll own the operational infrastructure that makes this possible. The messy, critical work between we should use AI and were actually using AI effectively across 1,500 people: privacy reviews, tool evaluations, policy development, vendor coordination, adoption tracking, and being the person who can answer should we use this tool? and how should we approach this?

This isnt traditional program management. Youre building the governance frameworks and operational practices that help a distributed, highly technical organization move faster with AI while managing risk appropriately. Youll work in-person with our Head of AI and NYC AI team while supporting AI adoption globally.

Why This Role Matters

Most companies are still asking should we allow AI tools? Automattic is asking how do we use AI tools exceptionally well at scale while managing risk appropriately? Youll build the operational foundation that enables 1,500 people to move faster, work smarter, and compete in an AI-driven world.

Your decisions will have unusual leverage: shaping company-wide policy, creating governance infrastructure, and directly impacting how hundreds of millions of users experience AI in Automattic products.

What Youll Do

• Own change management: design adoption campaigns, identify blockers to AI-native workflows, create enablement resources that move teams from experimentation to integration.
• Own AI governance: triage privacy questions, coordinate tool evaluations with Legal and Security, develop policy frameworks, guide procurement decisions.
• Build operational infrastructure: create processes where none exist, document decisions so teams can move faster, track adoption metrics and ROI.
• Manage cross-functional stakeholders: coordinate across Engineering, Product, Legal, Finance, and HR on AI initiatives and resource allocation.
• Serve as the central point of contact for AI questions across the company; translate ambiguous situations into clear guidance and actionable decisions.
• Report to leadership on AI adoption status, risks, and opportunities; facilitate strategic planning.
• Create dashboards, documentation, and operational playbooks that scale across a distributed organization.

Youll Thrive Here If You

• Have 35+ years in technical program management or product operations at tech companies, managing complex initiatives with multiple stakeholders.
• Bring strong operational instincts. You build processes, create frameworks, and make chaos manageable.
• Excel at stakeholder management. Comfortable presenting to executives, facilitating cross-team discussions, influencing without direct authority.
• Navigate legal, privacy, and security considerations around new technology with confidence.
• Are >our 20th year, were the people behind WordPress.com, WooCommerce, Tumblr, Simplenote, Jetpack, Longreads, Day One, PocketCasts, Beeper, and more. We believe in making the web a better place.

  Were a distributed company with more than 1400 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, were united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairlyregardless of income, gender, politics, language, or where they live in the world.

  We believe in Open Source, and the vast majority of our work is available under the GPL. Automattic is a Most Loved Company and Disability Confident Committed. (Heres what that might mean for you.) Learn more about our dedication to diversity, equity, and inclusion and our Employee Resource Groups.

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  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the Know Your Rights: Workplace Discrimination is Illegal poster here. Automattic participates in the E-Verify program in certain locations, as required by law.