AI Transformation Communications & PMO

About Planet

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.

Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.

Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

Role Overview

Planet is seeking a communications andprogrammeprofessional to support communications,engagementandprogrammecoordination for our AI-First transformationprogramme.

Planet is a global payments and software technology business, with teams,customersand partners across multiple markets. This role will help colleagues understand how AI can support their work, while keeping keyactivityorganisedand moving forward across the business.

Reporting to the Chief of Staff, the role will work closely with Corporate Affairs, which manages internal and external communications, the Centre of Excellence forAIand our Digital Workplace team.

This is a role for someone who combines clear communication, structuredplanningand practical coordination. It sits at the intersection of communications, change management andprogrammedelivery, with regular exposure to senior leaders and teams across Planet’s international business.

What you will do:

AI Academy Content & Curation

•Curate and structure content for regular AI Academy sessions, including use cases, tools, successstoriesand practical examples

•Identifystrong internal and external examples that show how AI can be applied in day-to-day work

•Create content that is relevant,simpleand useful for colleagues acrossdifferent roles,marketsand teams

•Maintaina library of reusable AI Academy resources, learning materials and communications assets

Communications Strategy & Delivery

•Develop and support a clear, engaging AI communications plan

•Create messaging that builds understanding, confidence and interest in Planet’s AI work

•Support delivery across internal channels, including email, intranet, presentations, live sessions, townhallsand leadership briefings

•Helpmaintaina consistent, approachable voice across AI-related communications

Employee Engagement & Adoption

•Support activity that increases participation in AI Academy sessions and helps colleagues make practical use of AI tools

•Develop creative approaches that make AI accessible,practicaland relevant

•Gather feedback from colleagues and use it to improve engagement activity

•Capture and share success stories from different countries,functionsand business areas

ProgrammeCoordination & PMO Support

•Support planning,trackingand reporting across AI transformation workstreams

•Coordinate actions,milestonesand dependencies across multiple teams

•Maintainprogrammeplans, engagementcalendarsand governance documentation

•Prepare materials for leadership reviews, steeringgroupsandprogrammeupdates

•Track progress, risks and key decisions, and support follow-through on actions

Stakeholder Collaboration

•Build strong working relationships with Corporate Affairs, the Centre of Excellence forAIand Digital Workplace teams

•Work with colleagues across Planet’s global teams to share knowledge, highlight good practice and help successful ideas travel across theorganisation

•Support measurement and reporting on participation,engagementand adoption

•Use insights to shape future communications, learning and engagement activity

Who you are:

•Experience in communications,programmemanagement, change management or business transformation roles

•Strong writing,editingand stakeholder engagement skills

•Experience coordinating cross-functionalprogrammesinvolving multiple stakeholders

•Confidence preparing presentations,reportsand communications for senior audiences

•Strong planning andorganisationalskills, with the ability to manage competing priorities

•Interest in AI,technologyandorganisationalchange

•Experience supporting technology or transformationprogrammeswould be beneficial

Capabilities

•Structured thinker with strong attention to detail

•Clear,warmand practical communicator

•Strongorganiser, able to bring structure to complex activity

•Confident working with senior stakeholders and cross-functional teams

•Comfortable balancing communications,coordinationand reporting

•High ownership and ability to follow through on agreed actions

What Success Looks Like

•High-quality, consistently engaging AI Academy sessions and materials

•A clear and useful AI narrative understood across the business

•Well-coordinatedprogrammeactivity, with clear visibility of actions,milestonesand dependencies

•Strong employee engagement and participation in AI initiatives

•Effective reporting and updates for senior leadership

•Successful ideas and practical examples shared across teams,marketsand functions

•Visible increase in employee confidence and adoption of AI tools

Why This Role Matters

This role sits at the heart of Planet’s AI-First transformation, helping colleagues understand what is changing, why itmattersand how AI can support their work. It brings together communications,engagementandprogrammecoordination so theorganisationcan move from AI curiosity to practical, confident adoption across markets and teams.

Why Planet:

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce.

We would love to hear from you – Apply now.