This role is in support of Alphega, a Cencora business supporting a network of independently owned pharmacies in Europe.

In this role you will be accountable for the implementation of the Alphega Pharmacy market strategy and be responsible for the delivery of Key Performance Indicators (KPI’s) including member recruitment/retention, revenue targets and compliance measures. You will be responsible for guiding Alphega Pharmacy members through the member journey, acting as business expert and coach, ensuring that each member develops in each of the four development quadrants (Operations, People, Finance and Consumer) and maximises the revenue and profit from their business. You will also be responsible for sharing and implementing best practice between members and peers, encouraging cross fertilisation of ideas and encourage both member and consultant networking. You will be a recognised ambassador and brand custodian for Alphega Pharmacy in the field ensuring consumer brand promise is brought to life in member pharmacies. This is a field based role, covering Birmingham and the Midlands area.

Responsibilities will include:

• Complete initial and on-going business audits, assessing business competence and KPI’s against standards and develop/ agree a tailored growth plan for each members’ specific business, with clear action plans, roles and responsibilities and timings.
• Guide and coach Alphega Pharmacy members and their teams through the agreed growth plan, ensuring that members progress. Organise local Alphega Pharmacy team as appropriate to provide necessary pharmacy support.
• Complete an annual assessment of member progress, by measuring specific KPIs, customer and mystery shopper feedback. Re-assess growth plan with member to ensure that learnings are recognised and acted upon.
• Convert identified potential members into Alphega Pharmacy members as defined by the overall business plan. Agree level of membership (subject to local sign off requirements) and implement contractual terms and conditions within the Alphega Pharmacy guidelines.
• Retain new and existing Alphega members, taking appropriate action to avoid losses.
• Implement the agreed concept into Alphega Pharmacy member businesses and be responsible for the standards of concept execution in all member pharmacies including manufacturer activities.
• Audit agreed KPIs during each member visit and feedback performance to member and local Alphega Pharmacy team. Identify issues that are hindering member compliance or loyalty to Alliance Healthcare and make recommendations to help rectify these.
• Devise tactics and action plans to convert low-engaged members into engaged and highly compliant members. Where appropriate, identify members that are no longer an appropriate profile for the network.
• Work closely with the wider Alliance healthcare functions and brands, to identify, recruit and grow members, whilst influencing the wider Alphega agenda via local internal contacts.

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We would value the following attributes:

• Pharmacy, pharmaceutical or retail industry experience.
• Expert in developing business development plans and “world class” execution Ability to plan and organise themselves and teams to maximise performance.
• Coaching and mentoring experience of individuals and teams. · Excellent influencing and negotiating skills.
• Excellent communications skills to both small and large groups.
• Ability to analyse financial data in a logical and cohesive manner and draw and communicate reasoned conclusions.
• Must hold a full driving license.
• Working knowledge of digital tools
• Strong communication skills
• Excellent IT skills
• Multi-site experience within retail or pharmaceutical industry
• Degree in Business Development, Marketing (or equivalent)

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: Alliance Healthcare Management Services Limited

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned