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Job Posting Title:

Ambulatory Care Program Coordinator

Location:

Dallas - Hospital

Additional Posting Details:

Monday - Friday

8:00 a.m. - 4:30 p.m.

Job Description:

Duties/Responsibilities

• Coordinates the design, build, modification, and maintenance of provider scheduling templates in Epic system

• Ensures scheduling templates comply with organizational standards, provider contracts, clinic workflows, and Epic system best practices

• Manages template changes related to provider onboarding, departures, schedule adjustments, leave coverage, and clinical programs/initiatives

• Monitors template accuracy and proactively identifies gaps affecting access, utilization, or patient flow

• May assist with design, maintenance, and optimization of scheduling decision trees in Epic system

• Maintains, monitors, and adjusts space-allocation assignments for clinics in room scheduling system

• Provides administrative and department support to designated leader(s), including calendar management and prioritization of competing schedule demands

• May prepare meeting agendas, presentations, and support materials for designated leader(s)

• May support special projects, initiatives, and ad hoc requests as assigned by leadership

• May assist with maintenance and approval of payroll and PTO as assigned by leadership

• Abides by organizational and HIPAA guidelines and privacy practices

• Supports and promotes hospital and departmental performance improvement goals

• Ensures quality care through compliance with departmental and organizational policies and guidelines, and external agency guidelines, standards, or regulations

• Supports departmental initiatives and change efforts

• Practices financial and resource stewardship

• Engages in strong communication, acts as team player in supporting mission and vision of organization, and abides by organization’s core values

• Maintains confidentiality and exercises discretion when handling sensitive information

• Additional duties as assigned

Required Skills/Abilities

• High school diploma or equivalent required

• Bachelor’s degree preferred

• Minimum 2-years’ experience in medical office or healthcare setting required

• Experience with Microsoft Office required

• Management of provider templates in Epic preferred

• Experience with scheduling decision trees in Epic preferred

• Strong written and verbal communication skills required

• Strong organizational and interpersonal skills required

Working Environment

• Working Conditions: Inside

• Working Position: Sitting, Standing, and Walking

• Physical Demands: Light

• Physical Requirements: Repetitive Movements, Lifting/Carrying, Pushing/Pulling, & Stooping/Kneeling/Bending

• Lifting or carrying 11 - 24 lbs.

• Sensory/Communicative activities essential to the performance of this position: Hearing, Seeing, and Speaking

• This position will be exposed to Inside Environments