The Sales Support Analyst 1 is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.
Responsibilities:- Responsible for execution of multiple production support functions to fulfill product requirements for clients.
- Provides day-to-day client servicing, handle and provide timely resolution to client issues.
- Completes all assigned tasks on a timely basis with minimal supervision.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:- previous year relevant experience preferred
Education:This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
ESPECIFICACIONES DEL ROL DE ANALISTA DE MERCADEO
Funciones principales
- Capacitación y apoyo posventa para gerentes de sucursal, banqueros y cajeros de los productos / proyectos de los que son responsables;
- Liberación de estrategias de franquicia (seguimiento de promocionales);
- Análisis y seguimiento a indicadores del Score Card;
- Responsable de la gestión de los buzones departamentales;
- Seguimiento y gestión de campañas.
Requisitos
- Licenciatura económico administrativo
- Experiencia en sector financiero
- Un buen uso de paquetería (Excel principalmente) es indispensable para el puesto por el tamaño y cantidad de reportes / seguimientos que llevamos, y para poder hacer análisis de resultados y desempeño. - INDISPENSABLE INTERMEDIO-AVANZADO
- Trabajo en equipo, autogestión, capacidad de adaptación, resolución de problemas
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Job Family Group:
Commercial and Business Sales
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Job Family:
Commercial Sales Support
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Time Type:
Full time
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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