Analyst, Client Strategy and Management

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As an Analyst, Client Strategy & Management, you will work with the team to help drive the digital strategy for CIBC Capital Markets. This will entail being abreast of industry best practices, tools and client insights to develop and execute the tactical roadmap to ensure industry leading positioning. This will oversee the end-to-end client experience across digital properties and the growth of brand awareness and equity through marketing activities. This role will work with key stakeholders and requires specialized skills to manage the various deliverables and components of the Client Strategy team’s mandate. This is a dynamic and fast-paced environment that provides extensive exposure to the Capital Markets business. We are looking for someone who is passionate about all things related to digital design and experience (publishing, animation, and analytics), with insights on new trends to help enhance CIBC Capital Market’s marketing efforts and the overall client experience.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

The expected annualized base salary range for this role is $66,090 to $80,000.

The base salary is determined by a variety of factors, including the candidate’s skills, experience, and job-related knowledge, as well as geographic location and specific business needs. Our compensation philosophy supports ongoing growth and development, enabling progression within the salary range as team members advance in their roles.

In addition to base pay, compensation for this role includes participation in an annual discretionary incentive or bonus program.

We are committed to providing fair, equitable, and competitive compensation opportunities for all employees and we encourage open conversations about compensation throughout the recruitment process.

How you’ll succeed

• Support Digital Marketing Strategy – Assist in executing the digital strategy for the Capital Markets business to drive the evolution of industry leading client experience and marketing strategy. Contribute to the concept, design and oversee the production of various marketing assets. Assist with the design and production of monthly newsletters. Provide support on the design and production of social media posts including design and animation (Canva, video editing, etc.). Contribute to the concept, design and manage the production of various video requirements, including marketing reels and still photography. Assist with the execution of marketing campaigns – email, LinkedIn targeted campaigns, etc. Responsible for managing the website and providing ongoing support of content updates, functional enhancements, and ongoing experience refinements and testing.

• Stakeholder Management – Work with various stakeholder groups to ensure CIBC Capital Markets meets regulatory requirements - accessibility requirements, i.e. AODA, ACA, WCAG standards; privacy, etc.

• Continuous Improvement – Support ongoing reporting and analytics to assist in developing the insights that will drive actionable change to support growth and enhancements to the client experience. Propose and develop ways to streamline processes in order to increase efficiency and effectiveness of activities.

Who you are

• You can demonstrate experience. In digital marketing, marketing strategy, and digital design. Experience with social media and email marketing. Proficiency with digital desktop design and publishing software such as Canva, Adobe InDesign, Photoshop, Illustrator, etc. Proficiency with Microsoft Office Suite. Ability to create and edit digital design files. Experience in Banking/Financial sector is an asset.

• You have a degree/diploma. In marketing and/or related field.

• You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.

• You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.

• Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.

• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-161 Bay St., 9th

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Capital Markets, Client Service, Customer Experience (CX), Detail-Oriented, Teamwork