Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Description
Job description
Role Title: Data Correction / OLM Process Associate (or Analyst)
Function: Customer Experience / Operations / Data Governance
Reports To: Team Lead - Data Correction / Customer Operations
Role Purpose
To ensure accurate, secure, and compliant processing of customer data correction requests across systems, in line with regulatory requirements, internal policies, and risk controls. The role is critical in maintaining data integrity, reducing customer complaints, and ensuring audit readiness.
Key Responsibilities
1. Data Correction Processing
- Handle end-to-end processing of customer data modification requests (KYC updates, profile changes, contact details, demographic corrections, etc.).
- Validate customer requests against defined documentation and authentication requirements.
- Ensure accurate system updates across all relevant platforms (core systems, CRM, downstream systems).
2. Compliance & Risk Controls
- Adhere strictly to regulatory requirements (RBI/KYC/AML where applicable) and internal SOPs.
- Perform maker-checker validations where applicable to ensure zero error in updates.
- Safeguard against fraudulent or unauthorized data modification requests.
- Maintain complete audit trail of changes made.
3. Turnaround Time (TAT) Management
- Ensure all data correction requests are processed within defined SLAs.
- Track pending cases and proactively escalate delays or blockers.
- Maintain high first-time-right accuracy to avoid rework and escalations.
4. Quality Assurance & Accuracy
- Ensure high accuracy in data updates with minimal error rates.
- Participate in quality audits and ensure closure of observations.
- Identify recurring error patterns and recommend process improvements.
5. Stakeholder Coordination
- Liaise with customer support teams, branches, operations, and compliance for clarifications.
- Work closely with grievance teams to resolve rel="noopener noreferrer">Find out what its like to work for Experian by clicking here
