Analyst-End User Experience

Company Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Job Description

Role: EUC Software Support Senior Analyst 

We are seeking a detail-oriented EUC Software Support Analyst to manage the administration, support, and lifecycle of end-user computing (EUC) software across the enterprise environment. 

The ideal candidate will play a key role in ensuring software assets are properly licensed, compliant, and optimized, while serving as a primary liaison between the organization and software vendors to maintain continuity, compliance, and cost efficiency. 

2-5 years Experience

Your key responsibilities: 

• Administer and support EUC software applications across the enterprise environment. 

• Manage software licensing, including tracking usage, ensuring compliance, and maintaining accurate license inventories. 

• Coordinate software license renewals, upgrades, and contract terms to ensure uninterrupted service. 

• Act as the primary liaison with software vendors for licensing, renewals, support issues, and contract inquiries. 

• Monitor software entitlement and usage to identify optimization and cost-saving opportunities. 

• Maintain documentation related to software assets, licensing agreements, and vendor communications. 

• Collaborate with IT, procurement, and security teams to ensure software aligns with organizational standards and policies. 

• Support audits and compliance reviews related to software licensing and asset management. 

Skills and attributes for success: 

• Bachelor’s degree in Information Systems, Business Administration, or related field (or equivalent experience). 

• Experience supporting End User Computing (EUC) environments. 

• Strong knowledge of Software Asset Management (SAM) and license management practices. 

• Experience working with software vendors and managing contracts or renewals. 

• Strong organizational skills with high attention to detail. 

• Ability to manage multiple software portfolios and deadlines effectively. 

• Strong stakeholder communication and coordination skills. 

Preferred: 

• Familiarity with IT Service Management (ITSM) tools. 

• Experience supporting enterprise software platforms such as Adobe Photoshop, SurveyMonkey, Smartsheet, or similar tools. 

• Understanding of procurement and vendor management processes. 

What we are looking for: 

Highly motivated individuals with strong analytical skills, attention to detail, and the ability to balance compliance, cost optimization, and operational efficiency in a dynamic enterprise environment. 

Shift Timings: 

This position requires operating during 7 AM – 4 PM (PST), Monday through Friday, with flexibility to support vendor coordination and renewal cycles as required. 

Location: 

Hyderabad 

Qualifications

What We’re Looking For: 

• Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.
   

Additional Information

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.

Videos to watch:
The Culture at Mattel
Corporate Philanthropy