Analyst II - Operations Support

About Us

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

Why We Do What We Do

In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.

Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture.

Position Overview

Responsible for overall technical delivery of monthly commissions reports including Business Intelligence dashboards - from development, merging objects from other developers, publishing to the server and ensuring connectivity with data sources.

Key responsibilities:

· Participate in requirements sessions to understand business needs and come up with recommendations of Business Intelligence features and visualizations that can best achieve the needs of the business.

· Provide input and assist in designing reporting schemas that will be used in the dashboard - based on understanding of metrics and dimensions expected in report specification.

· Create Data Sources in Business Intelligence using best practices irrespective of the source system, and the data models.

· Develop dashboards of varying complexity making sure functionality is aligned with business requirements.

· Responsible for overall dashboard, merging worksheets and dashboards from other members of the team, and publishing to the servers.

· Test and implement Business Intelligence upgrades.

· Responsible for validating dashboards - data as well as functionality.

· Research new features and implement to dashboards.

professional / TECHnical experience:

· At least 3 years of experience working in Business Intelligence

· Experience with Microsoft BI tools

· Advanced knowledge of Microsoft Excel

· Experience with Alteryx

· Work with large data sets including variance analysis and reporting

· Advanced knowledge of relational database concepts and SQL

· Good understanding of dimensional modeling (star schemas)

· Ability to recommend visualization that is appropriate for the type of analysis that the business users will perform

· Ability to accurately document and communicate reporting requirements.

· Healthcare data experience a plus.

education:

· Bachelor’s Degree mandatory in business, healthcare, or technology preferred.

IMPACT VALUES:

At Zelis we live our IMPACT values every day. A successful candidate will make an IMPACT by:

Driving INNOVATION

· Ability to manage and improve current processes

· Makes logical suggestions of likely causes of problems and independently suggests solutions

· Proposes ideas and presents information within own group

Embracing a growth MINDSET

· Demonstrates competence in relevant job responsibilities which allows for increasing level of independence

Putting PEOPLE first

· Must work well with others

· Attention to detail and concern for impact is essential

· Must maintain a professional demeanor in sensitive situations

Acting with AGILITY

· Ability to manage and prioritize multiple tasks

· Outstanding ability to multiplex tasks as required

· Ability to work under pressure and meet deadlines

Championing COLLABORATION

· Must enjoy the research and brainstorming process

· Assists other departments as necessary

· Effectively communicates with others by giving and receiving feedback

· Communicates ideas and information clearly

· Actively participates in meetings

Building TRUST

· Must be proactive to ensure proper follow up and completion of projects

· Excellent organizational skills are required to prioritize responsibilities, thus completing work in a timely fashion

· Requires minimal daily supervision

· Receives detailed instruction on new assignments and determines next steps with guidance

· Regularly reviews goals and objectives with supervisor

· Must have professional manner and respect the confidentiality of administrative matters and files

work environment:

· A standard work week exists but with the understanding that additional time/effort outside of the usual parameters can/will occur based upon the overall needs of the integration, where deadlines exist and when necessary due to the needs of the integration team.

· Ability to sit for extended periods of time.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Commitment to Diversity, Equity, Inclusion, and Belonging

At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email talentacquisition@zelis.com.