Position Summary
You will help support and enhance mission-critical technology solutions in a collaborative, client-service environment. As a Managed Services Engineer II (Android Developer), you will work with cross-functional teams to maintain application stability, improve operational performance, and drive issue resolution across production and non-production environments. This role is well suited for a professional who brings hands-on engineering experience, operational discipline, and a focus on delivering reliable outcomes. You will have the opportunity to contribute to ongoing improvement efforts while working within Deloitte's Project Talent Model.
Work you'll do
As a Managed Services Engineer II on the AI & Engineering team, you will be responsible for:
- Support day-to-day operations for enterprise applications and platforms, including monitoring, incident response, defect resolution, and service restoration
- Troubleshoot application, integration, and environment issues across development, test, and production environments
- Partner with product, engineering, infrastructure, and client stakeholders to identify root causes, implement fixes, and improve system reliability
- Execute and support change, release, and deployment activities in accordance with established operational and risk controls
- Contribute to process improvement, automation, documentation, and support readiness activities to improve service quality and operational efficiency
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
AI & Engineering leverages engineering capabilities to build, deploy, and operate sector-focused solutions across software, data, artificial intelligence, network, and hybrid cloud environments. The team helps clients modernize technology platforms, improve operational performance, and support mission-critical business capabilities. Deloitte's delivery models are designed to align to client needs while bringing scalable engineering and operational support to complex environments.
Qualifications
Required:
- Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field; alternatively, equivalent work experience
- 3+ years of experience supporting enterprise applications, platforms, or managed services environments
- Experience with incident management, problem management, and change management in production support environments
- Experience with monitoring, logging, alerting, and root cause analysis for application or platform support
- Experience with scripting or automation in PowerShell, Python, Bash, or SQL
- Experience working with release support, defect triage, and environment coordination across multiple teams
- Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve.
- Limited immigration sponsorship may be available.
Preferred:
- Experience supporting mobile, digital, or customer ordering applications
- Experience with cloud platforms such as Amazon Web Services or Microsoft Azure
- Experience with DevOps or continuous integration / continuous deployment tools
- Experience with ServiceNow, Jira, or other ticketing and workflow platforms
- Experience with application performance monitoring and observability platforms
- ITIL Foundation certification or a cloud platform certification
Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.
Recruiting tips
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Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Our purpose
Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.
Professional development
From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see https://www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Requisition code: 354900
Job ID 354900
