Application Administration
· Ability to perform all duties of the Application Administrator II.

· Windows and Linux OS experience.

· Perform application troubleshooting and maintenance activities.

· Perform application upgrades and patching.

· Maintain good working relationships with application Vendors.

· Maintain application integrity.

· Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).

· Ensure 100% adherence to all company policies and procedures (i.e. Health, Safety and Quality)

· Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.

· Maintain discretion and confidentiality in all areas pertaining to the IT systems.

· Comply and follow all procedures within the company security policy.
· Provide leadership in Integration projects for both Customers and Vendors

· Provide regular updates to appropriate managers.

· Drive continuous improvement through trend reporting analysis and metrics management.

· Document application processes and procedures.

· Assure that procedures and work instructions are efficient and not redundant.

· Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are consistent with industry standards.

· Understand and embrace the business and IT strategic direction.

· Effective and efficient workload management. Good email management skills. Prompt meeting attendance.

· Work with Audit teams and adhere to compliance procedures.

· Respond to and participate in on-call support and scheduled maintenance activities.

· Improve and keep skill sets relevant and up to date.

· Travel to and attend annual Vendor conferences.

· Work irregular hours when needed.

Partner Integration

· Understand B2B concepts and protocol such as AS2/AS3, SFTP, SSH, PKI digital certificate encryption and management.
· Interact with functional resource to understand &/or clarify requirements.
· Develop architectural and process solution per our technical analysis to match functional specification.
· Work with senior eCommerce programmer to prepare technical specifications for more complex projects.

· Interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Support
· Provide assistance to EC Operations staff in supporting Trading Partners as required

· Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.

Teamwork
· Participate in the exchange of ideas and information within the department.
· Ask questions; encourage input from team members.
· Confer with reporting manager on complex or unusual situations.
· May perform other duties and responsibilities as assigned.



JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS

· Customer service skills as well as effective communication skills – both verbal and written.
· Ability to follow written and verbal directions.
· Good working knowledge of standard computer operating systems, i.e. Microsoft, Linux. Knowledge of Sterling Integrator, and Axway B2Bi.
· Understanding of database objects, tables, views, keys, indexes, stored procedures.
· Understanding of software design methodologies.
· Working knowledge of Relational Databases.

· Ability to develop Visio diagrams and PowerPoint presentations.
· Knowledge of networking protocols.
· Knowledge of SAP and IDOC processing.
· Knowledge of EDI standards ANSI, EDIFACT. Rosettnet Standard PIP 2.0.
· Good logical, analytical & mathematical skills.
· Good organizational skills.
· Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
· Ability to define problems, collect data, establish facts, and draw valid conclusions.
· Ability to operate a personal computer including using a Windows based operating system and related software.
· Advanced PC skills, including training and knowledge of Jabil’s software packages.
· Ability to deal with standardized situations with only occasional or no variables.
· Ability to read and comprehend simple instructions, short correspondence, and memos.
· Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Requirements

Bachelor´s degree required

Fluent English speaker (this role will provedie regional support)

Strong experience with Linux is required