Application Development Advisor – Production Support
Position Overview
Are you looking for an opportunity to engineer & support modern application, Continuous Deployment/Continuous Integration, and embedded solutions(UI Development/Claim Engine processing/Backend development/AI Integrations) across a breadth of core platforms and technologies and foster a community while being supported with plentiful training and mentorship opportunities?
We’re looking for an application development advisor who will be responsible for managing a production support engineering team while enriching an embedded solution Practice within Core Tech Engg & Solutions (CTES) to accelerate us on embedded solution(UI Development/Claim Engine processing/Backend development/AI Integrations) journey for claim platforms by reengineering current state legacy systems. The journey requires building foundational capabilities/patterns and enabling teams from a design, technical architecture and selecting cloud services wisely. This role requires proved technology excellence with strong hands-on digital experience. While this role needs an individual who can be a first responder and help resolving the issues that are raised in the production environment and take care of resolutions withing Cigna defined SLAs on each of the applications
Responsibilities
Being a production support application development advisor, we are looking for a leader who can be in charge of below responsibilities.
- Owns technical health, stability, and performance of production systems across the portfolio.
- Maintains deep understanding of application architecture, code paths, integrations, and data flows.
- Ensures systems are operable, supportable, and resilient in high‑availability environments.
- Acts as the technical authority for production behavior, defects, and fixes
- Leads technical triage and resolution of complex production issues, including P1/P2 incidents.
- Drives hands‑on investigation for issues involving:
- Distributed systems
- APIs and integrations
- Cloud and platform dependencies
- Data and batch processing failures
- Owns Root Cause Analysis (RCA) and ensures permanent fixes are identified and implemented.
- Chairs or actively leads post‑incident reviews / postmortems for high‑severity incidents.
- Leads teams of software engineers and analysts providing L2/L3 production support.
- Ensures issues requiring code changes, configuration fixes, or data corrections are handled efficiently
- Partners with Development teams to:
- Review defect patterns
- Reduce repeat incidents
- Improve code quality and observability
- Balances hands‑on technical work with managerial oversight.
- Owns production monitoring strategy using tools such as application logs, metrics, and alerts.
- Ensures proactive detection of issues through:
- Log analysis
- Performance monitoring
- Trend and anomaly analysis
- Reviews production tickets daily and reports incident trends to senior leadership with actionable insights.
- Ensures production readiness for releases by:
- Assessing technical risk
- Reviewing backward compatibility and rollback strategies
- Validating monitoring and alerting coverage
- Partners with DevOps and Delivery teams during deployments and post‑release monitoring.
- Ensures the support team understands impact of changes introduced into production.
- Identifies systemic weaknesses and drives engineering improvements to reduce operational risk.
- Uses incident data and trends to guide architectural and design improvements.
- Manages performance, growth, and career development of engineers in production support.
- Builds strong on‑call and support engineering culture focused on ownership and accountability.
- Provides coaching during high‑pressure production scenarios.
- Defines and tracks operational KPIs (incident trends, MTTR, repeat defects).
- Ensures alignment with enterprise ITSM, compliance, and audit standards.
Qualifications
Required Skills:
- Bachelor’s Degree in Information Technology or Computer Science or Engineering or related course work
- Should carry Subject matter expertise level of knowledge in US Healthcare & Commanding knowledge in the claim engine applications
- Should carry Subject matter expertise in Facets (Frontend & Backend) Application
- Have 14 or above years of experience in production support project management (Strictly Handson)
- 14 years or above experience in “facets” claim engine & related applications (Extensions, reports, ClaimXten, NetworX pricing)
- 14 or above years of experience in .NET full stack programing, API and UI development.
- Experience working with Oracle/SQL Server/Sybase SQL & PLSQL programming. Should be an expert in performance optimization strategies
- Experience working in UI development using Angular & Node.Js
- Experience in using IDE like Visual Studio Code, VS Code Etc
- Experience in developing backends using NODE.JS
- Experience in developing Automation Applications using Python & PERL
- Experience with cloud-based platforms like AWS/Azure/Google cloud
- Knowledge of API tools like Postman, SoapUI, etc.
- Experience with LLM methods which can be integrated with UIs to generate recommendations based on standard operation procedures we fed to the system.
- Experience in business requirement analysis, test design, defect logging and tracking
- Experience in Git based source control tools like GitLab, GitHub, Bitbucket
- Experience working in Agile/Scrum environment along with tools like Jira, Rally, etc.
- Experience in Monitoring tools like Splunk, Dynatrace
- Experience in incident management using servicenow. Should be well versed with incident handling (M1/M2/M3/P1/P2/P3) & capable of running Operation command center call with multiple stake holders.
Required Experience & Education:
- Proven experience with design, development & support of large-scale enterprise application solutions.
- Proven leadership abilities in handling critical sensitive operations in production environment.
- College degree (Bachelor) in related technical/business areas or equivalent work experience.
- Expert level experience in managing production support team of size > 10 with multiple applications handled in the team
- More than 14 years of experience in Software engineering
- Hands on experience engineering/developing modern on-prem/public .Net, Vue.JS, Node.Js, Python, Perl. Exposure to AWS solutions/LLM models will be advantageous.
- Willing to learn, go above and beyond attitudes.
- Experience with modern and legacy development languages.
- Exceptional ability to think on strategic fix, automations wherever possible, AI infused solutions to fasten the existing approach.
- Flexibility to be available for any sudden issue that impacts system availability and making sure to lead the team until conclusions are planned & executed.
Desired Experience:
- Exposure to Cloud technology like AWS/Azure
- Exposure & Flexibility to learn latest AI/ML technologies
- Proficiency with the applications built on mainframes (COBOL), IMS, DB2
Equal Opportunity Statement
Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
