Application Support Engineer
abrdn
Unknown, Kuala Lumpur, Malaysia
Full-Time
Competitive
OfficeExecutive
Job Description
Who we are
Aberdeen Investments is part of Aberdeen Group plc, one of the UK’s leading Wealth & Investments groups.
Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industry’s best talent.
Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders and society.
We are repositioning our specialist asset management business to meet client demand and are committed to providing excellent client service, supported by leading technology and talent.
As a global business, Aberdeen consists of three divisions: Investments, Adviser, and interactive investor (ii). Each division is dedicated to meeting and adapting to our clients' evolving needs.
Our Asia Pacific Investments business has a large, dedicated and highly experienced investment team which has been investing across the region since 1985, and manages all our Asian products, including regional, country, smaller companies, and sustainable investing propositions.
The team has a strong regional footprint with offices in Singapore, Bangkok, Kuala Lumpur, Tokyo, Hong Kong, Shanghai, Seoul, and Sydney. This breadth gives us close proximity to the companies we own and the markets we invest in. Our APAC operations have been based in Singapore since 1992. We invest in Asian companies to grow with them and to help them to become better investors.
Role Description
We are seeking a proactive ApplicationSupport Engineer to join our Asset Management Technology team. This role is focused on supporting and enhancing our investment application systems which are critical components of our investment business. This includes support for real time trading as well as our multi slot investment batch applications. Batch and application support operates across APAC, EMEA and AMRS. You’ll work across a range of technologies, to a global delivery schedule, ensuring performance and availability of our applications and data flows.
Key Responsibilities
Provide time critical support and maintenance for multi-slot batch and applications which serve our global Asset Management business, ensuring rapid resolution and minimal impact to services and data integrity.
Perform application recovery, incident management and conduct root cause analysis, debugging failures and applying fixes across the global time zones.
Support scheduled release and deployment activities, including validation, rollback planning, and post-deployment monitoring.
Evaluate infrastructure, system and third-party changes to identify potential impact to supported application services.
Collaborate with infrastructure specialists to implement fixes and enhancements and participate in scheduled Disaster Recovery proving events during maintenance windows.
Work seamlessly with service partners to ensure robust service levels are maintained.
Produce and maintain technical documentation to support our production services.
Develop, test and maintain application code, contributing to sprint activities as part of our application lifecycle management.
About the Candidate
The ideal candidate will possess the following:
Experience of working in an application support and maintenance role.
Strong proficiency in SQL for data querying, processing and performance tuning.
Familiarity with Financial Services, preferably trading and the ability to ensure compliance throughout.
Understanding of data warehousing, ELT/ETL processes, and data modelling.
Experience using scheduling tools and in supporting applications running on Windows.
A proactive mindset with a focus on service and customer impact.
Performs consistently in time-sensitive and complex scenarios.
Strong analytical and problem-solving skills.
Excellent communication and collaboration abilities.
Ability to work independently and within cross-functional teams using agile development.
Desirable Skills
Experience supporting Markit EDM and Charles River batch.
Familiarity with Data/ETL tools such Microsoft Azure and Microsoft Fabric.
Understanding of MQ (IBM MQ, ACE) for message-based integrations or equivalent.
Power BI and SSRS experience
Autosys scheduling , Ab Initio for ETL and batch processing
Exposure to DevOps practices and tools (CI/CD, automation).
Knowledge of Cloud-native development: Azure, Snowflake, ADF (Azure Data Factory) and DBT (Data Build Tool) for modular SQL development.
Understanding of Active Directory, Networks and Powershell scripting or equivalent.