Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve application-related challenges, ensuring the smooth operation of essential business functions. You will engage in problem-solving activities, analyze system performance, and contribute to the overall efficiency of the applications in use, all while maintaining a focus on delivering high-quality support to end-users and stakeholders.
Roles & Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Provide extended coverage to address global operational issues across EMEA, NA, LA, and APJ regions.
- Onboard & align upcoming Cloud Providers CDC, Ali Cloud and Stack IT into existing harmonized processes.
- Act as backup support for current platform (AWS, GCP, Azure, SAP DC) vertical owners to ensure continuity.
- Coordinate with AWS, GCP for capacity reservations, rescheduling, and cost tracking.
- Contribute to MSR and QBR reporting with relevant system performance data.
- Track and close decommissioning and cleanup tasks, including unused VMs and storage.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate knowledge sharing sessions to enhance team capabilities.
- Monitor application performance and proactively address potential issues.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Azure Architecture.
- Experience with cloud service models and deployment strategies.
- Strong understanding of application support processes and methodologies.
- Familiarity with incident management and problem resolution techniques.
- Ability to work collaboratively in a team-oriented environment.
Additional Information:
- Minimum 5 years of experience in Microsoft Azure Architecture required.
- Position based at Bengaluru office.
- 15 years full time education required.
