As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work towards implementing solutions that enhance system functionality and user experience.
Roles & Responsibilities:
- Perform independently and become a subject matter expert (SME).
- Actively participate and contribute in team discussions.
- Provide solutions to work-related problems.
- Assist in documenting processes and solutions to enhance team knowledge.
- Engage with stakeholders to gather requirements and feedback for system improvements.
Professional & Technical Skills:
- Must-have: Proficiency in EPIC Systems including Epic HIM.
- Good to have: Experience with system integration and troubleshooting.
- Strong analytical skills to diagnose and resolve software issues.
- Familiarity with database management and query languages.
- Ability to work collaboratively in a team-oriented environment.
Additional Information:
- Minimum 3 years of experience in EPIC Systems required.
- Position based at Bengaluru office.
- 15 years of full-time education required.
