Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot software problems, ensuring that systems operate smoothly and efficiently, and implementing solutions that enhance system performance and reliability. You will engage with users to understand their challenges and work diligently to resolve them, contributing to the overall success of the organization by maintaining high standards of service delivery.

Roles & Responsibilities:

• Perform independently and become a Subject Matter Expert (SME).
• Participate actively in team discussions.
• Provide solutions to work-related problems.
• Assist in the development and implementation of best practices for application support.
• Provide training and guidance to junior team members on troubleshooting techniques.

Professional & Technical Skills:

• Must have: Proficiency in EPIC Systems and any module in Epic.
• Good to have: Experience with application performance monitoring tools.
• Strong analytical skills to diagnose and resolve software issues.
• Familiarity with database management and SQL queries.
• Ability to work collaboratively in a team environment.

Additional Information: Minimum 3 years of experience in EPIC Systems required. Position based in Bengaluru office. 15 years of full-time education required.