Application Support Engineer (SS&C Technologies, Inc.; Waltham, MA) Ref: 00086448
SS&C Technologies
Waltham, Massachusetts
Full-Time
$131,082
OfficeManager
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Application Support Engineer (SS&C Technologies, Inc.; Waltham, MA): The Application Support Engineer will be part of the Development Team, which is an integral part of the larger, global Professional Services team. The development team is responsible for delivery, testing, maintenance, and support of Professional Services solutions in conjunction with the Professional Services Operations team and Professional Services Solutions team. The Professional Services team is responsible for the delivery of client specific solutions leveraging the Intralinks Platform and Product Suites. The solutions delivered may include client specific projects or Use Case solutions created for future sales. The Professional Services team is comprised team members of varying roles and skillsets located throughout Asia, EMEA, and North America. Specific responsibilities of the Application Support Engineer include: Providing advanced technical support to customers using our applications, addressing inquiries, troubleshooting issues, and resolving complex technical challenges promptly and effectively; Monitoring the health and performance of our applications and associated infrastructure to identify and resolve potential issues before they impact customers; Managing and prioritizing incidents, working closely with cross-functional teams to ensure timely resolution and minimize service disruptions; Collaborating with our DevOps and infrastructure teams to maintain and optimize the infrastructure supporting our applications, ensuring high availability and scalability; Creating and maintaining documentation, knowledge base articles, and support materials to empower customers with self-help resources and assist other team members; Communicating effectively with customers, providing regular updates on the status of their issues and ensuring a high level of customer satisfaction; and Identifying areas for process improvement, automation, and optimization to enhance the efficiency and effectiveness of our application support operations. This role is based in Waltham, MA with a telecommuting benefit; the incumbent must reside within commuting distance of SS&C’s Waltham office.
Minimum requirements: Master’s degree or foreign equivalent in Computer Science, Software Engineering, Information Technology, or related field, plus 2 years of post-Master’s experience in an application support role for web-based or SaaS platforms.
Must have: 2 years of experience supporting enterprise-scale SaaS applications in a regulated (e.g., financial services, healthcare, or government) or SLA-driven production environment, including working within uptime guarantees, incident SLAs, and compliance-driven change processes. Demonstrated ability to support multiple applications across different development or product teams simultaneously. Proficiency in SQL (e.g., MySQL, PostgreSQL) for investigating and validating application data. Strong understanding of REST APIs, HTTP request/response cycles, JSON, and tools such as Postman or cURL. 2 years of experience with observability and logging tools such as Datadog, New Relic, Sentry, CloudWatch, or Splunk. Familiarity with cloud platforms such as AWS or Azure, particularly for diagnostics, log retrieval, and basic infrastructure awareness. Practical knowledge of CI/CD tools (GitHub Actions, GitLab, Jenkins) and change management workflows using ServiceNow, JIRA, or similar tools. 2 years of hands-on experience with ITSM/ticketing platforms such as Zendesk, JIRA Service Desk, or Freshservice. Strong problem-solving skills with an investigative mindset and a detail-oriented approach to issue resolution. Excellent verbal and written communication skills with the ability to engage diverse stakeholders (technical and non-technical). Comfortable working independently as an individual contributor, managing priorities across a dynamic workload. Collaborative mindset with experience working cross-functionally with Engineering, QA, and Product teams.
Salary: $131,082 to $150,000 per year.
Apply online at https://www.ssctech.com/about-us/careers or send resume to: Pat Ahus, Talent Acquisition, SS&C Technologies, Inc., pat.ahusimhenreoghinan@sscinc.com. Ref: 00086448. An EOE.
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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies offers a comprehensive total rewards package designed to support your wellbeing, growth, and future. Our benefits include medical, dental, and vision coverage; a 401(k) plan with company match; paid time off, holidays, and parental leave; and professional development reimbursement opportunity.Actual base salary will vary based on several factors, including but not limited to relevant skills, prior experience, education, demonstrated performance, and geographic location.Massachusetts: The expected base salary for the position is between 131,082 USD to 150,000 USD.Applications will be accepted on an ongoing basis until the position is filled.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.