Application Support Group Manager - Senior Vice President

Why Citi? Join a Global Bank that believes in its talent.

We're looking for talented individuals to help shape the future of global banking. At Citi, we are intensely focused on driving innovation and productivity. You'll join a diverse global team and have the opportunity to build the career you want, with the scale, inclusive culture, and technology to support your progress.

About the Team: Data Solutions Production Management

Our Production Management team provides critical business and technical support for Data Solutions applications, ensuring our platforms and services are always available for our clients. We are highly skilled and valued partners to the businesses we support.

Working with our team, you will help deliver a world-class client experience by applying engineering, innovation, and risk management across our systems. We collaborate daily to solve complex issues and proactively prevent future problems through diligent systems management.

We are a forward-thinking, collaborative team looking for ambitious professionals who want to improve how things are done. In return, we offer rewarding work in a supportive environment with clear opportunities for progression.

Role and Position Overview

As an Apps Support Group Manager, you will be responsible for the stability and operational integrity of Citi's critical Reference Data Applications. These high-visibility applications form the backbone of Citi's operations, serving hundreds of partner systems across our main businesses: Markets, Services, Banking, and Functions.

This is a senior role for a technology leader who can command major incidents, drive resolution across multiple teams, and maintain executive-level communication during crises. You will lead through influence and deep technical expertise, shaping the stability strategy and ensuring a world-class client experience by digitizing services, eliminating manual work, and ensuring our platforms can scale for growth.

Functional Key Responsibilities

• Apply in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level.
• Lead the resolution of critical incidents, managing senior escalations and effectively communicating to senior stakeholders.
• Drive comprehensive post-mortems and root cause analysis to prevent problem recurrence.
• Manage vendor relationships and oversee offshore managed services.
• Improve service levels for end-users by maximizing operational efficiency and strengthening incident, problem, and knowledge management processes.
• Guide development teams on improvements to application stability and supportability.
• Formulate and implement a framework for managing application capacity, throughput, and latency.
• Define and implement application on-boarding guidelines and standards.
• Drive continued cross-departmental operational progress through our Tech Strategy program, leading the creation and adoption of new tools and best practices to enhance stability, efficiency and cost-effectiveness across the portfolio.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Citi’s policies and code of conduct, and escalating, managing and reporting control issues with transparency.

Required Skills and Experience

• 15+ years in Enterprise Application Production Support with 5+ years in a strategic role. Experience with financial systems is preferred.
• Expert-level knowledge of IT Service Management (ITSM) practices, including Incident, Problem, Change, and Configuration Management.
• Proven track record in driving stability, resiliency, and automation initiatives.
• In-depth knowledge of enterprise monitoring, observability, and log aggregation tools such as ITRS Geneos, AppDynamics, Grafana, Open Telemetry, Splunk, and ELK.
• Exceptional ability to influence and direct cross-functional teams in a global organization.
• Executive-level written and verbal communication skills, with the ability to distill complex technical issues into clear business impact for a senior audience.
• Significant hands-on experience with a distributed technology stack, including:
  • Core Languages/Platforms: Java, Unix/Linux
  • Databases: SQL (Oracle), NoSQL (MongoDB)
  • Containerization platforms such as OpenShift, Kubernetes
  • Middleware/Messaging platforms like Tibco EMS, MQ, Kafka
  • APIs & Architecture: REST APIs, Distributed application architecture (networks, load balancers, storage, authentication).

Education

• Bachelor’s/University degree, Master’s degree preferred.

------------------------------------------------------

Job Family Group:

Technology

------------------------------------------------------

Job Family:

Applications Support

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.