Reporting to the MDU Lead, the role supports the smooth handover from engagement and readiness activity into operational delivery bymaintainingaccurateschedules, confirming appointment requirements, issuingremindersand coordinating changeswherecustomer,siteor delivery conditions shift. The role also supports the customer booking portal by monitoring booking activity,identifyingexceptions, managingoutliersand intervening where manual coordination isrequired. This helps reduce missed appointments, access failures and unnecessary rework through disciplined planning,communicationand follow-up.

The Appointment Scheduler is accountable for scheduling control, customercommunicationand coordination rather than broader project management. The role provides visibility of appointment status, escalates risks or conflicts promptly and contributes to a more consistent customer experience across the installation pathway.