Apprentice-IT

What you'll do:

Job Title
Telecom Delivery & Cost Support Analyst - WAN & Internet Services

Job Summary
(SuccessFactors - Job Summary field)
This role provides operational support to the Edge WAN Transport Delivery function, working closely with senior delivery leads to assist with the coordination, tracking, documentation, and cost visibility of WAN and Internet connectivity services.
The position supports enterprise telecom programs by managing delivery data, coordinating follow-ups with service providers, maintaining documentation, and assisting with cost and quote validation. The role does not perform network engineering but plays a critical part in ensuring delivery accuracy, transparency, and timely execution.

Key Responsibilities
(SuccessFactors - Job Responsibilities field)
Telecom Order & Delivery Support

Maintain and update telecom order trackers across carriers and regions

Track delivery milestones, order status, and documentation completeness

Follow up with service providers on missing dates, completion notices, or confirmations

Support preparation of delivery summaries for internal stakeholders

Carrier & Stakeholder Coordination

Assist with preparation for carrier status calls, including site lists and open items

Draft and track follow-up communications with carriers and internal teams

Coordinate information flow between delivery leads, project teams, and vendors

Cost, Quote & Contract Support

Track telecom quotes and pricing details, including recurring and non-recurring charges

Support cost comparison and approval workflows

Assist with validation of special construction costs, early termination fees, and invoice alignment

Documentation & Data Management

Organize and maintain contracts, completion documents, and carrier communications

Ensure delivery and cost records are accurately stored in shared repositories

Support ad-hoc data requests for reporting and audit readiness

WAN & Internet Connectivity Awareness

Apply a working understanding of WAN and Internet connectivity services, including service types and delivery dependencies

Understand how underlay connectivity supports SD-WAN deployments

Perform all work within a non-engineering, coordination-focused scope

Qualifications:

BE/BTech

Skills:

Required Skills & Qualifications
(SuccessFactors - Skills / Qualifications field)
Core Skills

Strong organizational and data-tracking skills

Ability to manage multiple parallel workstreams

High attention to detail, particularly with delivery and cost data

Clear written and verbal communication skills

Tools & Systems

Proficiency with Microsoft Excel, Outlook, and SharePoint

Experience working with structured trackers, reports, and shared documentation

Domain Knowledge

Interest in or exposure to telecom, WAN, or Internet connectivity services

Understanding of delivery lifecycles and vendor coordination concepts

Familiarity with cost tracking or financial data is beneficial

Scope Boundary

This role does not include network design, configuration, or troubleshooting

Focus is on coordination, tracking, documentation, and cost support

Additional Job Information
(SuccessFactors - Additional Information field)

Function: IT Infrastructure Services

Focus Area: WAN and Internet connectivity delivery support

Work Type: Operational coordination, tracking, and cost visibility

Role Level: Support / Analyst

Measures of Success
(Optional SuccessFactors field)

Accuracy and timeliness of order and cost tracking

Reduction in missing or incomplete delivery documentation

Improved responsiveness to delivery and cost inquiries

Effective operational support to senior transport delivery leads