Purpose of the Role
Lead the strategic growth, profitability, and operational excellence of the LCL & CRM portfolio across SAA, Pakistan, and UAE. Translate regional and global product strategies into actionable business plans and drive execution to deliver sustainable growth, enhanced customer satisfaction, and improved product competitiveness.
The role holds end to end accountability for regional product P&L, commercial growth, service quality, operational excellence, and digital transformation initiatives. As a key member of the regional product leadership team, the incumbent will drive cross-functional collaboration, strengthen product maturity, and build a high-performing and engaged organization aligned with Maersk’s Logistics & Services growth ambitions.
Key Responsibilities
Strategic Growth & Commercial Execution
- Develop and execute regional business plans to deliver volume, revenue, and profitability targets for the LCL & CRM portfolio
- Drive growth strategy execution across Pakistan, SAA and UAE in alignment with regional and global priorities
- Promote and strengthen product value propositions with commercial teams and customers
- Guide product solutioning and customer engagement strategies to meet evolving market and customer needs
- Drive pricing strategy and commercial governance to achieve profitable growth across target customer segments
- Strengthen product sales pipeline performance and improve conversion rates
Product Management & Financial Ownership
- Own and manage the regional P&L performance of the LCL & CRM business
- Monitor product performance across the region and implement corrective actions to optimize business outcomes
- Govern and optimize cost-to-serve, including direct fixed and variable SG&A costs
- Oversee product go-to-market initiatives and regional product positioning strategies
- Ensure financial reporting accuracy, governance, and operational discipline across the portfolio
Operational Excellence & Service Quality
- Drive operational excellence initiatives to improve process efficiency, productivity and service reliability
- Safeguard service quality standards and ensure delivery against customer commitments
- Collaborate closely with Operations, Commercial, Finance, and CX stakeholders to improve customer outcomes and operational performance.
Digitalization & Transformation
- Lead execution of product digitalization initiatives and automation roadmap to support scalable growth
- Drive process simplification, target="_blank">accommodationrequests@maersk.com.
Success Measures
- Volume and revenue growth
- Product profitability and ASM contribution
- Gross profit ratio improvement
- Service quality and operational excellence metrics
- Conversion ratio (EBIT/GP)
- Customer satisfaction and engagement
- Team engagement and people development outcomes
