MAIN DUTIES & RESPONSIBILITIES
- Build strong relationships with Store Managers, Managing Pharmacists and pharmacy teams to support, advise and guide the efficient operation of their pharmacy.
- Identify opportunities and develop a business plan with managers to maximise margin growth.
- Build strong relationships with the Support Office team on each brand pillars.
- Drive brand and retail standards across each pharmacy in the territory.
- Give feedback to support office to drive opportunities and contribute to the brand strategy.
- Manage the onboarding process for new stores into the brand and act as the liaison between head office support team and store team
- Responsible for the management of store P&Ls within your remit.
Dispensary
- Drive compliance on dispensary purchasing guidelines to ensure maximum margin for the pharmacy across Generics, Brands, PI’s & ULM’s.
- Support Store Manager , Managing Pharmacist in achieving the highest clinical standards and work flows for dispensary efficiency through working with the Regulatory support team and SOP’s.
- Support implementation of new health & patient services with best practice and case study
- Ensure the pharmacy is maximizing use and understanding of our Claims Support model.
- Drive key dispensary KPI’s with benchmarks on Generic Compliance, Procurement , Leakage
Retail Management
- Analyze category performance by pharmacy and work with commercial team on opportunities to improve performance.
- Work with pharmacy owner and support office on Macro Layout for store
- Ensure compliance with planograms and preferred suppliers.
- Promote customer engagement, maximizing sales opportunities.
- Promote up-selling and link selling by the pharmacy team.
- Ensure correct execution of seasonal promotions.
- Ensure compliance with preferred retail pricing that maximizes margin and considers product price sensitivity and local competitive factors.
- Provide feedback to commercial team on local competitive issues and opportunities.
- Train and coach pharmacy teams to deliver best in class retail experiences.
- Ensure compliance and understanding to in-pharmacy EPOS systems.
Operational Standards
- Customer service and patient experience
- Colleague appearance
- Highest store standards ( Merchandising , Window displays, Exterior appearance)
- Category Management and Planogram execution
- Monthly Promotions & POS execution
- Consultation Room standards
- Housekeeping standards in dispensary , salesfloor, and back of house
- Mystery shop results and action plan
QUALIFICATION, EXPERIENCE & SKILLS REQUIRED
- A minimum of 5 years management experience within the pharmacy or wider retail market.
- Have strong people management and influencing skills.
- A proven track record of sales growth and business development
- Be a high achiever with determination and drive to succeed.
- Capable of driving business profitability by implementing good business controls.
- Excellent communication, planning, organisation and analytical skills
- Organised, flexible, motivated and a hard-working leader.
- Full clean driving license
COMPETENCIES
- Natural Leader
- Strong influential skills
- Ability to problem solve.
- Demonstration of continuous improvement and prioritization
- Ability to make quick decisions.
- Demonstrate strong commercial acumen.
