• Monday-Friday (8:00am-5:00pm).

• This is a remote/hybrid position, but you must be located in Illinois and will be required to travel to various sites throughout Illinois.

• Overseeing 150 retail locations.

• Daily Inspections of Retail, ATM, and Principal Properties – Schedules will be set by the Quality Assurance Coordinator, and will be delivered to you on the last day of every month.

• Inspect 100% of their assigned properties every month.

• WOM work order entry for all specials data, Billing Amount, vendor name and vendor pay amounts. Alert your Manager of work orders to be approved and billed.

• Respond to work orders in a timely manner, based on the priority it is assigned.

• Communicate, through the NOC, arrival to site to meet performance metric.

• Follow up with the client to ensure that requested work was completed.

• Respond to quality complaints, and correct the quality issue.

• Work with SBU Portfolio manager on vendor performance, or needed replacements due to lack of performance.

• Access email through email system for communication with the NOC, QA, SBU, and Relationship Manager (Not clients).

• Monthly meetings with Property Manger.

• Identify basic mechanical issues and specials, and generate work orders.

• Weekly meetings with Senior Area Manager.

• Manage the vendor performance with the assistance of the QA reports and site visits and communicate any vendor issues to the SBU Portfolio Manager and the Relationship Manager.

• Generate work orders as a result of failing inspections.

• Manage projects planned in Retail and Principal Locations.

• Identify missed days of cleaning, schedule make up day, and visit the branch on the makeup day while the cleaners are present.

• Review and update the open work order report daily.

• Manage all operations for self-perform locations; Safety, payroll, projects, emergency response, out of scope work.

• Train employees and vendor employees during night shifts, as needed.

• Monthly reporting in your area – due monthly on the 5th your Manager.

Qualifications

• Understanding of bank organization structure or bank experience a plus.

• Proficiency with various computer applications, including Microsoft Office and CMMS systems.

• Strong communication skills, both written and oral.

• A demonstrated background in the management of diverse activities, under extreme time constraints.

• The ability to sort through data and to determine which data is relevant to the issue at hand in a minimum amount of time.

• Quick thinker and problem solving skill, flexible and capable of multi tasking.

• Strong communication, teamwork, analysis, judgment and customer focused skills.

• Process driven and goal orientated.

• Sense of urgency to address requests and issues while always maintaining diplomatic response to client.

• Organized and creative thinker for resolution, and through and detailed approach to all responsibilities.

• Well spoken, and able to think on their feet.

• Contain a lot of energy and are driven for perfection.

Other Duties as Required

• Understanding and Delivering the SCOPE OF SERVICES & SPECIFICATIONS as specified in the SOW.

• Inspections and quality control.

• Subcontractor Partner Tracking and Performance.

• Daily cleaner check in/out (including remediation activities for missed cleans and proper communication).

• Work Process Cycle – Both in scope and Above scope – Open to close.

• With Focus on meeting SLAs, Response times based on assigned priority, and closing with verification.

• Carpet cleaning & maintenance.

• Specialty Floor Care.

• Exterior window cleaning (2nd floor and higher).

• Emergencies clean up response (ex: may include toilet overflows, regurgitated food/vomit clean up, food or drink spills, etc., occurring outside of the normal work hours. Applies to all locations without day porter services.

• Periodic Services Scheduling and Completion.

• Inventory Management Control and Green Clean Compliance.

• Issue resolution and corrective action plans – when the need arises.

Administrative Support

• Processes all Monthly PMRMs and Above Scope in Corrigo Pro for All sites:

• Contact price and Site verification – Car Processing.

• Completes all recurring work orders in Corrigo Pro on last day of the month – enter completion notes “month of service recurring cleaning and janitorial services” – bulk process.

• Coordinates with Billing Department to upload work orders in Corrigo Pro creating monthly invoices to Customer.

• Expense – Monthly Award payment to Subcontractors of Retail Branch banks and administration buildings on a monthly schedule.